Notes
All dates and amounts must be noted.
What is yes all dates and amounts must be noted.
If a policy change request is unacceptable for the State/Program, what should you do?
What is advise the request cannot be processed based on underwriting guidelines.
A lienholder can request to change coverage on a vehicle.
What is lienholders cannot request to change coverages.
If a policyholder requests “full coverage,” what should you advise?
What is you mean comprehensive and collision, and ask which deductible they would like
What information is required when adding a driver?
What is full name and DOB, marital status and residence confirmation, and driver’s license or government ID
When are you required to leave a note?
What is after making an endorsement, taking a payment, or being informed of an accident
What self-service options can you offer customers? (Name at least 3)
What is Kemper.com, App Kemper Auto, chat or IVR.
Can a lienholder call and add themselves to the policy?
What is yes a lienholder can add themselves to the policy.
If a lienholder exists on the policy, can you remove the comp/col?
What is no you are not able to remove comp/col unless you remove the lienholder.
In Policy Center, what is the maximum number of drivers we are allowed to add?
What is in Policy Center, a maximum of 7 rated drivers (6 in CA)
If the policyholder discloses their vehicle is used for Door Dash, what steps would you take and include in your note?
What is advise this is unacceptable business use and set the policy to UW cancel or Nonrenew.
How many days can an agent request a backdated endorsement through their system?
What is 3 days
What is the document that a lienholder will call in to request?
What is a declaration page
In California if policyholder calls in to remove uninsured motorist from their policy, would you need a form first?
What is yes a form is required to reject uninsured motorist.
Anyone can call to remove a driver.
What is only the driver, rated spouse and relationship has to be listed as spouse and agent of record
Can an agent read all the notes left on the policy?
What is agents can only view system generated notes
What are the documents that an insured can submit if they sold their vehicle and want to backdate remove it?
What is
How are lienholders notified if a policy cancels or is reinstated?
What is Lienholders are either notified electronically or by mail
If a policyholder calls to add roadside and does not renew until next month, are you able to add it on the day of the call?
What is no roadside can only be added within 5 business days of a new business, renewal or rewrite.
What is the age for which household members have to be excluded?
What is All household members age 15 or older must be rated or excluded (14 in AZ)
Are you required to leave a note when you only provide a quote but do not process the change?
What is All quotes should be noted, especially taking note of any unacceptable and/or high risk disclosed.
Can the policyholder's mom call and make changes to the policy?
What is only with policyholder authorization
What steps should be taken if a caller states the lienholders/additional interest has not received their insurance information?
What is
In AZ what is the maximum coverage offered for rental reimbursement?
What is $50 per day/ $1500 Max
If you identify an undisclosed household member, what must you do?
What is send a contingency, advise they have 30 days to respond, and note the policy