Ace Hardware
Overview
Overview
Independence, loyalty, customer service, and connection are important to Ace Hardware.
What are Core Values?
The creator of the four management styles from System IV Theory.
What is Likert?
Employees constantly use these to communicate and ask questions when they are at different parts of the store.
What is a Walkie-Talkie?
Realistic emotional displays that can change your internal feelings.
What is Deep Acting?
Ace has over 5,200+ locations in over __ countries.
What is 60?
Ace Hardware's industry consists of tools for plumbing, outdoor living, electrical, and home + decor.
What is Hardware Retail?
Consultative Organization is where employees are consulted and their opinions are considered, but decision-making is still done by the higher positions.
What is System III Management Style?
A rule in the Employee Handbook states employees are expected to work together and ask each other for help when needed.
What is an Espoused Value?
An employee smiles despite being frustrated with a difficult customer.
What is a Surface Acting Example?
Ace Hardware has a total revenue of $__.
What is $9.17 Billion
Ace Hardware aims to meet the needs of local communities by offering a wide variety of tools while maintaining a personal and friendly atmosphere with customers.
What is the Mission?
The top employee at every local Ace Hardware and is the one who makes the decisions.
What is the Store Manager?
Employees expect they are not supposed to use the walkie-talkies for personal conversations.
What is an Underlying Assumption?
Workers are expected to display certain feelings in their job roles for organizational success, whether Surface Acting or Deep Acting.
What is Emotional Labor?
The Ace Hardware logo originally featured this form of transportation used by the military in WWI.
What is an Aircraft/Biplane?