Effective teamwork
The year Price Club and Costco merge
What is 1993?
A Hurricane is blowing through town and we had 30 people and counting callout! The managers decided to close down all departments except front end and fresh departments to support the front end.
What is needs of the business?
WWCD
What would Craig do?
any action that would discourage an employee from reporting violations of Costco policy, using the Open Door Policy or participating in an investigation.
What is retaliation?
Bold, expressive, technical, and sympathetic.
What is BEST?
Goal, Role, Information, and people
GRIP
Right merch, right place, right time, right condition, right quantity, right price.
What are the 6 rights of merchandizing?
You have few or no options to offer.
You do not want to offer many options.
What is low flexibility?
Directly engaged
Interpersonal communication
What is high personal involvement?
223 Billion!
What did Costco make in Fiscal Year 22?
Recruiting,Interviewing & Hiring,New Hire Orientation,Diversity & Inclusion,Performance Reviews,Career Development
What is The Rothman Work-plan?
This means that all managers will be able and willing to listen to any concerns an employee has about their jobs or the company.
What's the quality of a great manager?
This is not a write up, this is an opportunity to grow and develop.
What is a Coaching?
Annual Reviews, Progress Reviews, Daily Coaching & Feedback
What is a Supervisor's Toolbox?
This means that all managers will be able and willing to listen to any concerns an employee has about their jobs or the company.
What is the open door policy?
“We always do what’s right.”
– Rick Liebenson
(former Price Club exec. and Costco board member)
What is Costco Culture?
Obey the law, take care of our members, take care of our employees, respect our vendors and reward our share holders
What is Costco's code of ethics?
This person does not invest time in their teams and fails to establish clear expectations and goals. This undermines performance and morale.
What is the qualities of an ineffective manager?
Focus on high performing employees so they don’t get burned out, low performing employees may not be Costco material.
What is the 80/20 rule?
Only a small portion of things that make up a person's identity is visible or above the waterline (e.g., race, gender), while most of what shapes us lies beneath the surface.
What is the iceberg theory of diversity?
When running the front end I reach out to fellow supervisors and managers for a dive on how to handle complicated situations have never dealt with.
What is teaming up?
When I walk into the building I put my feelings about my day and what I have going on outside of work aside and greet all the employees with a smile and a hello.
What is consistency?
This employee has struggled from day one and has not responded nor made any changes to their habits even though they have been informed and gone through there 30 day review.
Consciously Incompetent
This employee shows up to work on time everyday and immediately knows what to do regardless of the task.
What is unconsciously competent?
This vital part of managing business needs will put the right people in the right spots at the right time leading to smooth transitions throughout the day.
What is delegation?