Role-Playing Scenarios
A customer says, 'I don’t think I’ll enjoy the food on a cruise.' How do you respond?"
What is highlighting specialty dining options like Italian, French, or international cuisines onboard Norwegian ships?
A potential customer hesitates because of the upfront cost. What’s your response?
What is suggesting FlexPay, allowing payments with 0% APR?
This private island offers exclusive access for Norwegian Cruise Line guests.
What is Great Stirrup Cay?
Part of the role involves maintaining relationships by delivering this type of service
What is exceptional customer service?
Jeremy created a referral program that grew the customer base significantly. How does this apply to sales?"
What is customer acquisition and retention?
A traveler says, 'I’m not sure a cruise has activities for my teenager.' What do you suggest?"
What is showcasing activities like go-kart racing, teen clubs, and laser tag onboard?"
A customer says, 'I’m not sure I want to book right now.' How can you create urgency?
What is highlighting limited-time promotions or popular itineraries selling out?"
Which Norwegian class of ships features The Haven, a luxurious VIP suite enclave?
What is the Breakaway Plus Class?"
What should you use to identify travel trends and tailor recommendations?"
What is a CRM system?
As a Real Estate Acquisition Manager, Jeremy successfully handled more than 50 transactions. What skill does this highlight for a sales role?
What is deal management and client relationship building?
You call a past guest who hasn’t cruised in years. What’s your opening pitch?
What is emphasizing new ships, updated itineraries, and current promotions such as free airfare for the second guest?
A first-time cruiser worries about seasickness. How do you ease their concerns?
What is recommending mid-ship staterooms and discussing the ship’s advanced stabilization systems?
Name three popular destinations offered by Norwegian Cruise Line
What are Alaska, the Caribbean, and Hawaii?"
This responsibility involves joining daily team meetings to improve techniques.
What is participating in sales training and strategy discussions?
Jeremy developed a CRM system during his software development career. How is this relevant to sales?"
What is improving sales funnel efficiency and customer tracking?
A hesitant customer says, 'I don’t have enough vacation days.' What’s a quick solution?
What is offering short 3- to 5-day itineraries from ports near them?
Someone thinks cruise vacations are too crowded. What’s your counter?
What is mentioning exclusive spaces like The Haven or off-peak sailings for a quieter experience?
Which ship lets you visit four Hawaiian islands in seven days?
What is Pride of America?
How do you demonstrate Norwegian Cruise Line’s product knowledge to customers?
What is discussing promotions, itineraries, and auxiliary products like onboard credits?"
As a Navy Logistics Specialist, Jeremy’s attention to detail in inventory management improved efficiency. How does this benefit sales?
What is precision in managing client details and processes?
A frequent traveler says, 'I’ve done it all already.' What do you suggest?
What is introducing them to unique journeys like the Norwegian Extraordinary Journeys or niche destinations like Antarctica or South America?
A guest worries about limited shore excursion options. How do you respond?
What is offering tailored experiences or emphasizing Norwegian's unique excursions like glacier tours in Alaska or cultural walks in Greece?
What exclusive onboard feature does Norwegian offer for adrenaline-seeking guests?"
What is the race track or laser tag arena on Breakaway Plus Class ships?"
Part of your job involves emailing mass campaigns. What’s the goal?
What is targeting specific customer profiles to generate leads?
Jeremy’s ability to mentor and train junior team members in multiple roles reflects what critical sales skill?
What is leadership and team collaboration in a high-performance environment?