Drug Plans
Tasks
Coverage
Processing
Outcomes or Mail Order
100

What are the 3 stage of pharmacy coverage?

Deductible, Initial Coverage, Catastrophic

100

What system do advocates use to quote drug benefits?

RxConnect

100

True of False: Non-covered drugs go to members accumulations

False

100

What does claim status PWE mean?

Paid with soft errors

100

What are the 3 ways members can order OTC?

- Phone

- Order Form (Mail)

- Online

200

 What are Humana's 3 PDP plan types?

Basic, Premier, Value

200
What is the date that drug list changes take effects?

Jan 1st.

200

Which department handles Tier Exception requests?

HCPR

200

How many vacation overrides can a member have in a rolling year?

Two
200

What code do pharmacies use for disaster overrides?

SAC 911911

300

This program makes it, so a member pays $0 at the POS but receives a monthly bill to split up the cost for expensive medications

Medicare Prescription Payment Plan (MPPP)

300

What code is used for a pharmacy to do a vacation override?

SCC 003

300
What is 1 reason a tier exception might be denied?

- No lower cost alternatives

- Already @ the lowest or highest tier

- A drug list exception was approved for the same drug

300

How long are COB overrides granted for?

30 days

300

Who does Centerwell pharmacy mail cold pack medications through?

FedEx

400

Under what tab in Rxnova can you check members accumulations?

Deductibles & Accumulators

400

What does EOB Aborted mean when it comes to authorizations?

Humana did not receive enough info from the doctor

400

The insulin for a non-disposable insulin pump is covered under which part of medicare?

Part B

400

What does claim status HR2 mean?

Humana plan to Humana plan accumulation transfer

400

What does ALJ stand for in appeals?

Administrative Law Judge

500

The amount that Humana + the member + and programs the member is on paid is called what?

Total Drug Spend


500

What does DESU stand for?

Dedicated Eligibility Specialist Unit

500

Who are Humana's 2 preferred providers of CGM's?

 CCS Medical and Edwards Healthcare

500

What screen in CI we check Rx Other Insurance?

PEOC

500

What team is responsible for monitoring natural disasters at Humana?

Global Security Fusion Center