Cam is awesome
What is a PFA?
Product Focus Area
How long should it take to run a pony?
15 minutes
What type of drinks are allowed outside of the break room?
Only closed containers
How many ponies can be left at the end of the night?
Zero
Give an example of indirect customer service
Garment presentation, buying suggestions, garment care, size availability
What is a TPP?
Top Priority Product
What’s the minimum amount you need to backstock an item?
5
Where is the emergency meeting point?
The Vitamin Shoppe
Where can you find information on current and upcoming trends?
The commercial pages!
Give an example of direct customer service
Smile, say hello, ask an open-ended question, loyalty
Do you know Betszy?
Button, edge, tie, size, zip, yodel
What year did 713 open?
2020
How many $20 bills can be in the register?
4 Max
What is an A-Area?
The first, most focal part of a department. Usually containing mannequins and/or a table.
What is SWAT?
Sell What’s Available Today
What are the 5 Basic Demands?
Hello, name tag, eye contact, smile, goodbye
What does “H&M“ stand for?
Hennes & Mauritz
What is conversion?
converting Shoppers who come in to the store into buyers (who buys vs total traffic)
What day is inventory?
October 21st and 22nd
What is the loyalty expectation?
70%
What are the H&M Values?
We are One Team
We Believe in People
We are Constantly Improving
We are Cost Conscious
We are Entrepreneurs
We Keep it Simple
We are Straightforward and Open-minded
What is the H&M Group mission statement?
To offer quality fashion at a great price.
What is P.A.S.S.?
How to operate a fire extinguisher.
Pull the pin, Aim, Squeeze handle, Sweep at the base of fire.
Who is the current CEO of H&M?
Helena Helmersson
Name all of the Area team members
Rick, Greg, Brad, Chris, Kate