Chatter
What does it mean when 'transaction not allowed' shows in Horizon for an HSA card? What does the customer need to do?
The merchant is not recognized for HSA purchase. Customer needs to pay by other means
This is when contact information is validated on a call if the pop-up is present.
The beginning
This is an electronic transaction completed using the customer's account and routing number.
ACH (Automated Clearing House) transaction.
True or False:
Agents are able to provide a customer with their secure access code over the phone.
False.
This day is Harry Potter's birthday
July 31st
If a customer states they had a poor experience, you would complete this ticket.
Customer feedback
True or false:
A physical address is required for all customers who have a PO Box.
True
Customers have the choice to opt in or opt out. If the customer opts in, the customer will may use their debit card to make transactions if the funds are not available in the account. This will only work if the customer has a Velocity limit.
Regulation E (Reg E)
Customer's have this many times to provide what they believe is their username.
Two
In the UK, this is the name of the first book.
Harry Potter and the Philosopher's Stone.
There are four pieces of information a third party needs to verify funds through the IVR line, what are they?
Account number, Routing number, check number, amount
When updating a customer's address, all entries must be typed in this format.
All caps
An account used to collect and hold funds to pay property taxes, homeowner, flood or PMI insurance premiums or other charges when they become due.
Escrow
Business customers are able to retrieve their username and reset their passwords using the self-serve options.
No
What is one defining characteristic of Remus Lupin that Severus Snape tried to subtly tell the students by giving them assignments about the characteristic.
Were-wolf.
What is the phone number 3rd parties call to verify funds are available for a personal check.
1.800.473.5055
Date of birth, account number, and Falcon Case number all have what in common?
They are all NPI
A variable rate loan in which the lender agrees to lend a maximum amount of funds and is revolving. This type of loan has a variable rate and is similar to a credit card.
Home Equity Line of Credit (HELOC)
When a customer has locked themselves out of their OLB, this is one thing an agent should never do.
Unlocking a password
This is one "talent" that Harry shares with Tom Riddle
Parselmouth
If a debit card is closed for fraud and the customer recognizes the transaction, they can complete this form at the banking center to reactivate it.
HOT Card Release Form.
The phone number: 1.800.225.5254 is associated with what, and what is the additional code if there is one.
Translation services/certified languages & customer code
This form is a sworn statement confirming that a signature or document is not authentic. Typically completed at a banking center.
Affidavit of Forgery
This is how a customer can view if their mobile deposit has been accepted or not.
Click on Account Services, then Online Activity, then Deposited Checks.
Rubeus Hagrid is a former student of Hogwarts after being expelled and forbidden to use magic. To get around this restriction, he concealed his wand in this item in order to continue using magic as needed.
Bonus points if you can state what color the item is.
An umbrella.
It is pink.