Huddle Topics/Morning Posts
What should we say when needing to triage a person?
Let me get you in touch with /send a message for a call back to A NURSE.
If a patient calls in with a rash but there is not an appointment for 3 days what should you do?
Send a routine clinical call to triage (green process)
What is the second section that should be filled/offered in tier scheduling prior to another PCP?
Care Team
What clinics of ours are NOT on the IBR process?
NONE!
What reindeer has the same name as another holiday figure?
Cupid
What questions should you ask if the patient is giving odd cues about how their life is not going right
"Are you having thoughts of hurting yourself or others?"
"Are you on blood thinners?"
What is the 3rd step of tier scheduling?
Department
If a patient is calling to request a medication where is the TE routed to?
AMB IBR Pool (IBR Pool)
What is the highest played song during the holidays?
All I want for Christmas is you- Mariah Carey
Should triage for 911/red symptoms be ever offered?
No. It should never come across as an offer (be polite and empathetic to their situation).
Ex: That sounds concerning. Prior to scheduling I want to get you in touch with a nurse to ensure that you are safe.
Patient calls and complains of UTI but doesn't want to schedule and wants a UA or antibiotic. Where is this sent?
Triage- Yellow Process- Clinical call to triage on HP no chat for this.
Where is the visual education Jordan made for tier scheduling?
One Note Clinic Guide- Tips and Tricks.
If a patient is calling to request their lab results as they have not been called, who is this sent to?
AMB IBR Pool (IBR Pool)- Patient had not yet been called.
Elvis is not going to have a white Christmas, he's going to have a....
Blue Christmas
When will an OON notification not fire even if the patient has an OON insurance on their chart?
When the OON is secondary coverage.
Patient calls to complain of chest pain that started 5 days ago. What is the process?
Red Symptom Process- Epic chat to triage and clinical call to triage nurses
What is the last resort for scheduling?
Subgroup (only used after department)
What is the process (Chat & Pool) of a patient returning a call for lab results?
Clinic Chat & if no answer Clinic Pool
In the classic song "Frosty the Snowman" what made frosty come to life?
An old silk hat
What are the holiday hours for Christmas Eve & NYE. & Where is this information located?
Christmas Eve- 8-12 & NYE 8-2. Found in General Education in the Clinic Guide One Note.
911 process- Reach out to triage nurses & send a clinical call to the triage team
What note should be added to the appointment notes to indicate tiering was utilized and nothing was available at the home clinic?
T3
What is the process (Chat & Pool) of a patient returning a call for a medication question?
IBR Chat & IBR Pool.
What holiday movie was the highest grossing holiday movie of all time?
The Grinch (2018)- Box Office $538 million worldwide