Authority vs. Influence
What is the key difference between authority and influence?
Authority is the power to give orders and enforce compliance, while influence is a skill to affect others' actions.
What is one way to build a meaningful relationship?
Find commonalities with others.
What is a "push" style of influence?
Using logic, facts, and straightforward requests.
What language should you use when persuading?
"I recommend," "I suggest," "I propose."
Which leadership style demands immediate compliance?
Coercive Style.
How can modeling appropriate behaviors help you influence others?
By setting an example, others will notice and be more likely to follow your lead.
Why is empathetic listening important in building relationships?
It shows you care about how the other person feels and helps you connect emotionally.
What is a "pull" style of influence?
Engaging others with your ideas and motivating them through emotion and empathy.
What method uses control and reasoning to make a request?
Asserting.
Which leadership style mobilizes people towards a vision?
Authoritative Style.
What type of request is made peer-to-peer across an organization?
Lateral Request.
Name a key element of trust in relationships.
Trust that people will do what they say.
When should you use a push style?
When the request is clear and simple or time-sensitive.
What method involves using rapport and agreement to gain consensus?
Drawing.
Which leadership style creates harmony and builds emotional bonds?
Affiliative Style.
What quadrant should you aim to land your requests in the Advantage/Relationship Matrix?
The upper-right quadrant (Strong Relationship and Advantageous).
What is one way to improve your likeability?
Pay genuine and authentic compliments.
When is a pull style more effective?
When there are multiple potential outcomes or more time for discussion.
What method uses passion and enthusiasm to motivate others?
Energizing.
Which leadership style forges consensus through participation?
Democratic Style.
How can you make your requests more likely to be accepted?
Build strong relationships and make your requests advantageous to the other person.
Explain the "Benjamin Effect" in building relationships.
It causes individuals to like you more after they do you a favor.
How can you balance push and pull styles?
By using a mix of logic and emotion depending on the situation.
What are the four methods of influence?
Persuading, Asserting, Drawing, and Energizing.
Which leadership style develops people for the future?
Coaching Style.