CNL
This action should be taken once all location attempts on a document have been exhausted.
What is defer the document to the CNL queue
A DSA must have this on the POA to act on the customer’s behalf
What is the customer’s (or co-customer’s) signature
Placement types that reference debt settlement include Legal, Contingency, and this
What is Debt Settlement Secondary
Disputes that don’t fall into a specific category are labeled this
What is Misc (Miscellaneous)
DSA stands for this
What is Debt Settlement Agency
To ensure you are working with the correct customer, these must be verified
What are two customer identifiers
A POA is considered valid only if the agency is listed here
What is the DSA List (on Power BI Report Server)
If the account placement type or active status indicates ongoing settlement, you must not do this
What is update the Collection Status
A dispute that questions the legitimacy of a debt or requires verification is called this
What is VOD (Verification of Debt)
DSAs are hired by this party to assist with debts
Who is the customer
This tool is expected to correctly identify 95% of customer account
What is idiCORE
This standardized legal document follows a uniform format and is widely accepted by third parties.
What is a Standardized POA
Active account statuses that allow DSA addition include ACT, BCO, PPA, PRM, and this
What is DSA
If merchandise is involved in a dispute, it is classified under this type
What is Merchandise
The primary goal of a DSA is to settle debts for an amount lower than this
What is the original balance
These numbers represent previous account numbers used by the original creditor
What are alternate account numbers
If a POA lists two customers, you must process it for both, but only if the accounts are in this type of status
What is an active status (e.g., ACT, BCO, PPA, PRM, DSA)
For closed account statuses including BKT, PIF, SIF, WRI, this rule applies for adding a DSA
What is only add if the specific account is referenced on the POA
Fraudulent claims are recorded under this type of dispute
What is Claims Fraud
Trained individuals in a DSA work directly with these parties to negotiate settlements
Who are creditors
This search method gives an agent 19 different ways to locate an account
What is Advanced Search (RAP)
If an account is in a closed status such as BKT, PIF, SIF, or WRI, you only add the DSA if this condition is met
What is the specific account is referenced on the POA
Accounts that are active and have customer payments reflected on the Transactions tab in RAP fall under this rule
What is do not update Collection Status
A dispute that arises when the account balance is being challenged
What is a Balance Dispute
If a customer verbally informs you, they are working with a DSA, this serves as authorization to add the DSA to the account
What is verbal confirmation