Catalog Request
How many ways can we send a customer a catalog?
How do we get into Order Entry? (menu option)
<6> <P>
What type of information do we include in quotes?
-payment options
-warnings
-if the customer will call back/if the call got disconnected
True or False:
A customer can pay via credit card, cash, or check at the counter.
True
What does AD stand for?
Authorization Declined
What source code do we use when sending a first time customer a catalog?
BUDY
How many shipping options do we provide the cost? AND which options are those?
1. Highlighted
2. Cheapest
How do we get into a quote on a customers account?
Type in customer number and select the number attached to the quote
How many times can a customer change their order pre-authorization?
Infinite
True or False:
We can tell a customer why their card declined so they can fix the issue.
False
How much is a catalog sent via Priority Mail?
$5
What are the four steps of the 'U'?
2. Look down to determine whether or not the is in stock
3. Look right to identify cost
4. Look up to determine the unit of measurement
What is the first thing we read when a warning pops up?
Part Description
WITHOUT LOOKING. What is Prop65?
These items contain chemicals known to the State of California to cause cancer or productive harm.
What is prompt SOP gives when a card VA's?
We appreciate your order. Thank you for calling Speedway Motors. Have a good rest of your day.
What is the nickname for we have for the main menu screen option to send a catalog via bulk mail?
3 for free
If a customer does not have their customer number how can we look them up?
1. Zip code/last name
2. Phone number
3. Email
How many spots in SOP can we quote an order?
2 (Parts Entry/Totals)
1965
What does ER stand for and why does it happen?
Error message. Happens when there is something wrong with our Braintree connection and the card cannot process.
What are the part names for catalogs that we enter on the parts entry screen?
STREETCAT / RACECAT / MUSCLECAT / COMBOCAT
Where is the last place the customer can make changes to their order without the card being authorized twice?
Pre-Authorization Prompt: "Before we authorize your card...."
What is the note called that pops up containing the warning information?
GUI Note
What questions do we fill out when doing a counter order?
-Time/Date
-Location
-Phone Number
What is one reason why a card may VA?
-Billing address does not match what the bank has on file
-Customer is shipping to different than billing
-High dollar amount for the order
-Hot ticket items on the order