Home Depot

Conformance

100

What is another name for Aux 0

Default 

200

How long can you be in Aux 0 for the entire day?

5 minutes

300

Name three Auxs that impact your conformance

Aux 0
Break
Lunch

400

What was the old Conformance weight?

5%

500

What is the New Conformance weight?

10%

Order

100

True or False: For Authorization Failure we should advise the customer to contact their financial institution. 

True

200

PO Sent To Vendor Status means what?

The vendor has received the order and they are currently processing the order to be shipped

300

What is the Next Steps for this Error Message? Error! We’re sorry. We were unable to verify your card information.

• Attempt to place the order for the customer in HOME.
• Ensure that all information is correct (Billing Address, Email, Phone#, etc.)
• Once complete, continue to order protocol.
• If unable to place the order in HOME., advise the customer they will be contacted within 24 business hours by email with a resolution.
• Create an Order Verification case and notate that THD and the customer were unable to place the order in HOME. or on the website.

400

What is the next steps when you see this error message? Error! We’re sorry. Unfortunately we were unable to process your payment. 

• Advise the customer to call their financial institution or provide another form of payment. This error is for a payment decline, NOT an order verification issue.

500

When a MA order is in Pending Cancellation for more than 3 days. You should create what?

Create Quick Path- Order Up MA Refunded Needed

Product

100

Can we price match Special Buys?

Yes! However, we cannot price match Special Buy of the Days or Week

200

Name three exclusive HD brands?

Home Decor
Hampton Bay
Ryobi TrafficMaster
Husky
HDX
Lifeproof

300

Name two DIY Workshops that we currently offer

Drywall, faucet installation, updating cabinets, fixing lights, replace a vanity, installing a toilet.
Additional answers acceptable 

400

Can you rent a 12ft box truck at zip code 85210?

Yes! There is one available to rent

500

Name 6 MA brands that Home Depot offers.

GE
LG
Samsung
Maytag
Whirlpool
Electrolux
Bosche
Frigidaire

Misc.

100

True or False: Pro Referral are 3rd party contractors that are hired by Home Depot

False: Pro Referral provides services that Home Services does not. All contractors are independent contractors; none are employees of The Home Depot 

200

Name three Benefits of having a HDPP

-No lemon policy
-Covers up to $300 spoiled food per claim
-50% reimbursement for select preventative maintenance parts and cosmetic parts (up to $500 during the Coverage Term)
-3-day service appointment guarantee
 

300

The customer is able to cancel a GC order with ___ minutes. After the designated time the GC is non refundable. 

The GC can be cancelled within 45 minutes of the order being placed in HOME. 

400

Which case should be created if the line status is PO Sent To Vendor after the delivery date?

PO Stuck in Sent To Vendor Case

500

Name one benefit provided for the HD Consumer CC, Project Loan CC and Commercial CC

HD Consumer: 365 extended returnable days

Project Loan: Fixed LOW monthly payments
Comercial: Associates of the company can have a "buyer cards" 

Destiny

100

Where did Destiny grow up?

Michigan

200

What is Destiny's dogs' name?

Lord Dominik 

300

Give two sentences that Destiny says ALL the time.

No right answer. I was just curious hahaha

400

How many siblings does Destiny have?

4 sisters

500

Name 4 work related things that makes Destiny happy

Following through on commitments
Low ACW usage
Meeting goals/ Nailed IT
The TEAM
Additional answers may also be accepted