True or False?
True or False: You are required to have renter's insurance
False, it not required, but is recommended
If I don’t follow the terms of my lease, I may receive a _____
Lease violation
Which of the following is NOT an acceptable form of payment for rent?
a. Check
b. Money order
c. Cash
C. Cash - no cash allowed!
When is rent due?
Officially on the 1st, late on the 6th
How often do residents have to recertify for their apartments?
Once a year unless your income increases over $200
True or False: It's ok to withhold information about a change in income from property management
False, this is breaking a law!
If items in your apartment require maintenance, please call Property Management to place a _____
Work order
Which of the following can I turn in during my recertification?
A. Bills from dentists
B. Bills for my internet
C. Bills from my cell phone company
A. Bills from dentists
When you call the office, which option connects you to emergency maintenance?
Option 0
I have too much furniture. Can I store my couch in the hallway?
No - personal belongings including furniture, door mats, and bicycles must not be left in comm areas/hallways of the building. Management is not responsible for unattended personal belongings
True or False: I can use vapor or ecigarettes in my apartment because they're not cigarettes
False. Your lease states no lighted cigar, cigarette, pipe or other tobacco product or similarly lighted product in any manner or in any form. Marijuana is also not permitted.
If moisture is allowed to accumulate in your unit, it can cause ____ and ____ to grow
Mold and Mildew (aka organic growth)
Which of the following is not considered a maintenance emergency?
A. A pipe burst
B. Getting locked out at 10 p.m.
C. A kitchen fire that sets off the sprinklers
B. Getting locked out at 10 p.m.
Lockouts are NOT maintenance emergencies
Which hours are designated as quiet hours?
10 p.m. - 8 a.m. Shh!
I'm scared of falling in the shower. Do I need to buy my own grab bars?
No! A reasonable accommodation request allows a reasonable modification to an apartment. This includes grab bars in the shower or in your bathroom or even a handicap "high rise" toilet.
True or False: my guest must follow the House Rules
True! If a guest breaks a house rule, it can be considered the same as a resident breaking one
_____ are wingless parasites that feed on human and animal blood, which must be reported to management immediately and may require eradication?
Bedbugs
Which of the following is a reason we would deny someone an apartment?
A. They’re 100 years old
B. They use a wheelchair
C. They make $4300 a month
C. They make $4300 a month
Applicants must qualify based on age and income.
St. Mary's Villa does not discriminate on the basis of disabled status in the admission or access to, or treatment or employment in its
federally assisted programs and activities.
What are the hours of the laundry room?
8 a.m. - 8 p.m.
Where can I wash my car on the property?
Trick question- no where!
True or False: it's ok to use abusive or foul language towards residents, staff, or visitors
False! (page 7 of the House Rules)
____ are NOT pets and as such, the owner does will not collect any pet deposit for use of auxiliary aides
Assistance/service animals
Which of the following are NOT grounds for eviction?
a. Engaging in criminal activity
b. Having a guest selling illegal drugs
c. Being a victim of domestic violence
c. Being a victim of domestic violence
The Violence Against Womens Act (VAWA) has strict rules and protections for victims of domestic violence
You must notify management in writing if you intend to be absent from your apartment for how many consecutive days?
60 or 180 for medical reasons
I'm in the hospital and my long lost uncle is coming to town to visit me. Will staff let him into my apartment?
No! Staff can only let authorized persons YOU list with property management into your apartment. If you don't give them a key or give us permission, we can't let them in.