Verint/WFM
I need to leave early today. What do I code my request as?
Green Alert
What guideline would you use to determine if the person needs to be listed on the policy?
Driver Status
Our customer wants to know what their payments are looking like for their term. Where might we find that?
Navigation Panel<Billing and Payments< Payment Schedule.
I need to find out if we're in a Blitz. Where do I go?
Blitz and Standby days on the right hand side of the screen.
What is the most played Christmas Song?
Mariah Carey's 1994 "All I want for Christmas is You"
I'd like to come in early and leave early. What kind of request would I submit?
Flex Time
How far in advance is the renewal offer created in Tennessee?
60 Days
Our caller is stating that their daughter was added onto the policy without their permission. There are two places you can see the reason for the addition. Where are they?
Place #1 is found on the policy and coverages page under the driver's profile.
Place #2 is when you go to Policy Activity when you open the policy change when the driver was added.
Where would I find the 5 steps to Building Customer Relationships?
References/Tools< Building Customer Relationships
How tall is the White House Christmas Tree?
The White House Christmas Tree is a whopping 40 feet tall!
Where do I find my balances, for iDevelop, Inlate slide, and Outearly slide?
My information<Personal Profile
What do you do if you cannot find the correct manual VIN symbols for that kind of car's year, make and model?
Your first step would be to look at the previous year's list for that vehicle. If that doesn't work you can submit a request to have symbols generated for that vehicle.
On a Pennsylvania policy, where do you find the "odd-even" counter?
View/Update additional Policy information
I need to check the status of a policy's work item. Where do I find it?
Powr 2.0
How many days does Hanukkah last?
8 Days
Where do I check for schedule events?
My schedule<Personal
Are mobile ID cards acceptable in District of Columbia?
No. Per the Paperless/ID Card Availability Matrix Guideline, DC does not accept this as a valid proof of insurance.
Be aware! I have no car! Not all states like me but most customers like me as their back up. What am I?
I am a named operator policy. I allow the customer to keep their loyalty levels while providing liability insurance for them no matter where they drive. But be aware, I'm not acceptable in all states!
I need to see if my customer sent in their documents that we requested. Where do I go?
PCV2 under Additional Systems
What year was Kwanzaa created?
It was created in 1966 by Maulana Ron Kerenga to celebrate unity, self-determination, responsibility, Cooperative Econpmics, Purpose, Creativity, and Faith.
Any Takers? I need to bid for a holiday shift. Where do I go?
My Requests<My Bid Options<Bid Options Drop down<Choose your holiday< Create
How many days does the customer have to complete their E-sign forms to keep their discounts on the new policy?
42! The guideline for this is the E-sign- Timeline of Events Guideline.
Where would we manually apply discounts( i.e. Multi Policy Discount)?
Discounts and Rewards<Update Discounts
I need to learn how to use features in Verint. Where do I go to learn that?
Workforce Management<Phones<Phones
Name the Reindeer!
Dasher, Dancer, Prancer, Vixen, Comet, Cupid, Donner, Blitzen, Rudolph