verbal communication
Which of the following is an example of "tone of voice" in verbal communication?
A) The speed at which you speak
B) The pitch and emotion behind your words
C) The words you use
D) The facial expressions you make
B) The pitch and emotion behind your words
What does crossed arms typically indicate in non-verbal communication?
- Defensive or closed-off body language
- not interested
- angry at something
What months of the year have 28 days?
All of them!
How can a person show empathy through non-verbal communication?
A) By folding their arms when listening to a colleague
B) By maintaining a friendly posture and facial expression
C) By avoiding eye contact to show discomfort
D) By speaking very loudly to make a point
B) By maintaining a friendly posture and facial expression
Which continent is the Sahara Desert located in?
Africa
What type of language should be avoided in a professional setting?
A) Clear and direct language
B) Jargon or slang that the audience may not understand
C) Respectful and inclusive language
D) Polite language
B) Jargon or slang that the audience may not understand
true or false: is communication in the workplace all about talking?
False
What is the fastest land animal on Earth?
Cheetah
Which of these body language cues typically signals discomfort or anxiety in a workplace setting?
A) Leaning forward and making eye contact
B) Fidgeting, tapping feet, or avoiding eye contact
C) Smiling and nodding
D) Speaking confidently and with clarity
B) Fidgeting, tapping feet, or avoiding eye
What boxer is known as the Greatest of All Time?
Muhammad Ali
Which of the following is an effective strategy for managing misunderstandings in verbal communication?
A) Ignoring the issue and moving on
B) Clarifying your message and asking if the other person understands
C) Raising your voice to emphasize your point
D) Continuing to speak without checking for understanding
B) Clarifying your message and asking if the other person understands
What is the meaning of a "thumbs up" gesture in most Western cultures?
A) Disagreement
B) Approval or agreement
C) Indifference
D) Disrespect
B) Approval or agreement
What does “www” stand for in a website browser?
world wide web
Which of these gestures is considered a positive non-verbal cue in a meeting?
A) Pointing at someone while talking to them
B) Smiling and nodding to show understanding
C) Looking at your phone while the other person is talking
D) Yawning while listening to someone speak
B) Smiling and nodding to show understanding
What is the largest country by land area in the world?
Russia
Which of the following is an example of an effective opening line when starting a professional conversation?
A) "Hey, what's up?"
B) "I need your help with something important."
C) "I don't know if this is important, but..."
D) "Can you finish this task for me now?"
What does maintaining eye contact during a conversation generally convey?
- confidence
- shows your listening
What is the longest river in the world?
The Nile
What is the key difference between verbal and non-verbal communication?
Verbal communication uses words, while non-verbal communication uses gestures, body language, and tone
What term describes an ability to make food from sunlight?
photosynthesis
Which of these is an important aspect of verbal communication when giving feedback to a colleague?
A) Be vague to avoid hurting feelings
B) Provide clear, constructive criticism
C) Speak only about the person’s flaws
D) Speak in an authoritative tone
B) Provide clear, constructive criticism
Which of the following is an example of non-verbal communication in the workplace?
A) A team member sending an email with a project update
B) A manager nodding in agreement during a meeting
C) Writing a report to share with clients
D) Giving a presentation using a slideshow
B) A manager nodding in agreement during a meeting
What organ does an octopus have three of?
heart
What is the key benefit of using both verbal and non-verbal communication together in the workplace?
A) It allows for greater flexibility in communication
B) It increases the chances of misunderstanding
C) It helps to reinforce the message being delivered
D) It makes the conversation more casual and informal
C) It helps to reinforce the message being delivered
What fruit floats because 25% of its volume is air?
An apple