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Collections 101

100

The goal of a collections department

• What is Recover debt/reduce delinquency/collect past due

200

The first step taken before escalating to legal action

What is issue a final notice

300

Scheduled installments by the customer to meet their obligations

What is a payment plan

Acronyms

100

PTP

What is Promise to Pay

200

DAILY DOUBLE
UTD

What is Up to Date?

300

TPD

What is Total Past Due?

DTFS Policies

100

Which payment method is not accepted? 

What is EFT?

200

How many types of contract modifications do we provide?

What is 4?

300

How many brands are owned by DTFS

What is 3?

Final Jeopardy

500

Which company has the most amount of accounts?

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