FSR Advocacy
What is the name of the tool we use to build rapport, and what are the different subjects?
Conversation Stack. (House, Family Portrait, Work Gloves, Golf Clubs, Passion Juice, Bunch of Flowers.)
What does POInT stand for?
Purpose>Outline>Input>Transition
What are the 4 of the 7 areas that you should want to know more about from your members during the discovery path?
What your member values, Goals/Motivations/Priorities, Outside Assets, Debts or Liabilities, Insurance or Assets, Retirement Preparation, Expectations of you/FT
It gives the member confidence we were listening to their needs/wants.
What are the names of the 3 major credit bureaus.
Experian, Equifax, Transunion
What is the name of the step we use to introduce ourselves and what we do to the member?
Agenda Statement
Member, thank you for coming in today! We will get your debit card printed but I also would like to find out a little more about you and see if you can benefit from some of the services that FT provides.
What are 2 questions you could ask to find out more about a members Debts or Liabilities
Paint me a picture of your current debt
What are the top 3 most expensive bills you have every month?
What types of outstanding credit obligations do you currently have? Tell me about the rates and balances.
How are you feeling about your credit?
What kind of monthly payments do you currently have? Where are those payments originating?
What are you goals surrounding your debts?
How are you managing your debt?
What is a feature of our Choice Mastercard?
- Low APR
- No Annual Fee
- 0% Introductory Rate on Balance Transfers for the first 12 billing cycles
- Earn Double Reward Points on everyday purchases
- Industry Leading Chip + Pin Security
The biggest contributor to your credit score
Payment History
What step do we use for digging deeper with our members?
Discovery Path
What are some areas you will want to let the member know that you want to cover in your conversation with them?
Financial goals, assets and liabilities, and what first tech has to help them.
What are 2 questions you could ask to find out more about a members Motivations, Goals, or Priorities?
Describe what financial success looks like to you?
What are you excited to accomplish in your financial life? In what ways have you begun to pursue that accomplishment?
Talk to me about your long term and short term goals
What plans have you made to secure a strong financial future?
What is holding you back from your financial goals right now?
How would you like your finances to be better one year from today?
What motivates you when it comes to your finances?
What are 3 different types of benefits?
Save Time, Save Money, Convenience, Security, Earn Money, etc.
To have the best credit-profile impact, what is the maximum amount of your monthly credit line that should be used?
50%
In offering solutions, what is the name of the model that helps us better sell the value to our members?
Link>Feature>Bridge>Benefit
How would you ask a member if they would like to go over anything else during their time with you?
What else do you want to make sure we talk about or cover in more detail?
What are 2 questions you could ask to find out more about a members outside assets?
What is an example of a bridge?
Which is important for you to know because...
Which is valuable to you because that means...
Which is great for you because...
To have a credit score, I must have at least one creditor reporting activity on my credit report for
6 months
Once your interaction is done with the member, what next steps should you explain/plan for?
Follow up (when and how)
Roleplay! Member comes in for Online Banking Password Reset, give this member your agenda statement.
POInT!
Roleplay!!!! Pick a peer to roleplay the discover path with. (5mins)
What your member values, Goals/Motivations/Priorities, Outside Assets, Debts or Liabilities, Insurance or Assets, Retirement Preparation, Expectations of you/FT
Roleplay!!!!! Pick a peer to roleplay the Link>Feature>Bridge>Benefit on the FTRC.
I know rates are super important to you, with our new checking product you can make your money work for you through your everyday spending, which is great for you because you won't need to change your habits just what card and account you are using.
If you pay 2% each month on your credit card (typical minimum payment), when will you pay off a $3,000 balance at 10% interest?
18 years