Policy & Procedure
True or False: Management Staff does not have a dress code?
False
What is a flat rent?
The maximum amount of rent you can charge a tenant - based on the unit size and compared to the market value average for apartments in that neighborhood.
What is the name of NYCHA's first public housing development?
First Houses (1935) - East Village, Manhattan
What are some types of maintenance issues that are considered an emergency?
Gas leaks (9), flooding (7), heat (7)
How many lateness's are employees allowed in one month before disciplinary action is warranted?
2
During a snow emergency, what is the first area that should be cleared by staff?
Fire Hydrants
What are 4 criteria for a resident being eligible for Chronic Rent Delinquency (CRD) Termination?
-Late at least 4 times in the last 12 months
-No active payment plans in AS400
- No active nonpayment case in L&T court
- Non-Full Public Assistance resident
How many NYCHA developments are there across New York City?
335
What is the maximum response time allowed for (Priority 7) emergency maintenance requests?
24 hours
Who should an employee contact if they have a physical altercation with a fellow colleague or resident?
The Office of Safety & Security
What does the term A.W.O.L. stand for?
Absent Without Leave.
What is the difference betewen a Holdover and a Licensee?
Holdover = Terminated Head of Household who is still residing in unit.
Licensee = Occupant which has no rights to the apartment who is still residing in unit.
As of 2023, "PHAS" has been replaced by HUD's new inspection format called?
NSPIRE
What is the definition of a child ticket?
A staff generated ticket created after an initial inspection for required follow up repairs
Communicating directly with your immediate supervisor is the proper use of:
A. Change of Command
B. Chain of Command
C. 2 Chainz
D. Commanding Chain
B. Chain of Command
In what year was Lead Based Paint banned in the United States (Lead Disclsoure)?
1978
Name 3 deficiencies that you might report after visiting one of your buildings for rent collection?
Lobby door broken, doorknobs missing, lights out of order, cobwebs, elevators not working, exposed wires, e-bikes etc..
True or False: When accepting a new civil service title (promotion). The employee will be placed on a new 12 month probation?
True.
The positions of Caretaker J, Caretaker G, Caretaker I and Caretaker X, are essential to the upkeep our NYCHA developments.. what do these letters stand for?
G - Grounds
I - Inventory
J - Janitorial
X - Excavation
Supervisors use the "reverse seniority" method to:
A. Abuse their authority
B. Make new employees pay their dues
C. Give senior staff a break
D. Staff properly for mandatory overtime/coverage
D. Staff properly for mandatory overtime/coverage
A list of Residents Using Life Sustaining Equipment & Wheelchairs must be sent to the borough office monthly.. Why?
In the event of a power outage, Emergency Responders would be able to identify residents in need.
A rental applicant indicates that she has a family of 4. She makes $1000 bi weekly. She also has 3 children under the age of 18 along with an elderly mother who has no income. What are the total rental fees owed?
$1000 x 26 = $26,000
$480 x 3 = $1440
$400 x 1 = $400
$26,000- $1840 = $24,160
$24,160 / 40 = $604
$604 + $604 = $1,208.00
What are the 6 Pillars of NYCHA?
1. Mold/ Mildew
2. Lead
3. Heat/ Hot Water
4. Pest/ Waste Management
5. Elevators
6. Apatment Inspections
NYCHA's fire safety protocol is known as the "5 Alives." What are the 5 safety checks that must be made when inspecting an apartment?
1. Combo Alarms
2. Window Guards
3. Fire Safety Notice (posted on door)
4. GFCI Outlets
5. Apartment Door Self Closes/Latches
In the event of an emergency, supervisors should prioritize:
A. Rent Collection
B. Themselves
C. Safety of the Staff
D. Deadlines
C. Safety of the Staff