Genesys Cloud
Music
Processes
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100

When is launch day?

Thursday, October 24th 2024

100

What is the name of the guitarist in the band Guns N' Roses?

Slash (real name: Saul Hudson)

100

What are our values?

Manaakitanga, Mahi Tahi, Whanaake

100

Fill in the blank:

Roses are red, violets are _____

Blue

200

Name one new feature we are going to benefit from having Genesys Cloud.

AI notepad, Advanced Analytics etc.

200

What English rockstar wrote the soundtrack for Tarzan (1999)?

Phil Collins

200

How many onsite days are required under CSC Flexible Working Policy?

2 days onsite / 3 WFH

200

How many colours are there in a rainbow?

7

300

When does the Webchat feature go live and who will man this?

Tuesday 29th October 2024 - Our Seniors.

300

What is the real name of rapper Eminem?

Marshall Bruce Mathers III

300

Name all 5 of our Guiding Principles

We connect through conversation

We find solutions that are suitable for the customer

We do what we say we will 

We strive for improvement

We enable wellbeing

300

What do the following numbers have in common: 2, 17, 29 & 31?

They are prime numbers

400

Why are we moving to Genesys Pure Cloud, and from what system?

Genesys Engage is at the end of it's life and is being shelved, so we needed a new product. (Will accept Genesys WDE)

400

Which band was Michael Jackson's song 'Human Nature' originally written for?

Toto

400

What long are we in full BCP for this weekend?
(Start date and time, and end date and time)

5 pm Friday 25th October to 6 am Tuesday 29th October

400

How many countries are in Africa?

54

500

Name three 'Change Champions' from Porirua/ Addington

Keishanee, Vicki, Jimmy, Matt, Brooke, Mya, SS, Chynna, Jay, Saffron, Malia

500

How many languages can Shakira speak fluently?

5 ( Portuguese, Italian, English, Spanish and Arabic)

500

What are the main benefits (for us) of the Kotahi 24.1 upgrade this weekend?

Resize text area fields: we will be able to access and read through notes easier with an expand field

Increased notepad length: we can capture more of our conversations with customers in the notes pad with the limits increasing from 4,000 charecters to 10,000

500

What is the largest desert in the world?

Antarctica