Brew Basics
We sell
What is: a positive experience
German Chocolate flavors and milk
What is: caramel, coconut, mocha mix
The first impression of any customer
What is: texters
how do I get on tips?
What is: 100 on scoops and flavors tests
Correct sequence in making drinks
What is: flavor then shots then milk
We always have time to
What is: remake a drink
The position that provides the final quality check
What is: lane
____ signs on self reporting late form = coaching conversation and signature with Bella
What is: 3 signs
What is on time?
What is: clocked in and in position at your scheduled start time
We use coffee as a medium to:
What is: Cultivate Kindness and make people's days
Cinnamon Roll flavors and milk
Brown Sugar Cinnamon, White Chocolate, Smooth Mix
Responsible for flavors and pulling fresh espresso
What is: shots
What is our on-shift drink policy?
Free drinks on shift (except for energy cans) - must bring cup from home
How many ounces are our scoops?
What is: 1 ounce
The Big 3
Name all Original Mochas
What is: German Chocolate, Brunette, White Chocolate Mocha
Responsible for steaming milk, getting ice cups, and finishing details
What is: milk
What is our off-shift employee discount?
What is: 50% off one drink per order
Shot range is:
What is: 17-27
4 Keys to Success
What is: First Impressions, Customer Service, Drink Quality, and Consistency
Name all Original Breves
What is: Blondie, Sweet and Salty, Cinnamon Roll, Smooth 7
Drivers of the business (have the most important job)
What is: texters
What do we have to pay for on shift?
what is: energy cans (employee discount) and muffin tops (no discount)
4 things that make a coffee chiller a Special 7?
What is: decaf, 1 shot only, milk alt, sugarfree