Storage Basics
This storage unit is usually recommended to store the contents of a 1 bedroom apartment.
What is a 10x10?
This is the first thing you should do when you answer the phone.
What is greet the tenant providing the facility name and your name.
The tv show where people bid on storage units at a live auction.
What is "Storage Wars"?
Petty cash, mileage, and invoice are to be turned in on this day of the month.
What is the 20th?
Tenants choose to rent this type of storage unit when they are looking to protect important items from the weather or fluctuations in temperature.
What is a climate controlled storage unit?
When a tenant fails to pay rent, this is what happens.
What is an auction?
This is a crucial skill when dealing with upset tenants.
What is active listening?
The decade the modern self-storage industry began to grow rapidly in the United States.
What are the 1960s?
This report lists important information about the storage facility's performance each month such as income, occupancy, delinquency, move ins & move outs, leads converted and more.
What is the Management Summary Report?
This can be storage in parking spot and requires a vehicle addendum be filled out at the time of rental.
What is a boat, RV, vehicle, or trailer?
This is to be given to each tenant before changing any major policy. It can be given via mail or email.
What is a written notice.
What can we do if there are several units available in a specific size (10x10) and Johnny wants to rent one but its $89 a month. Down the road the same size unit is $75 a month and he is considering going there instead because of price.
What is ask an operations manager price match approval?
This is the state with the lowest amount of square footage of rentable self-storage per person.
What is Hawaii?
This report should be printed at the start of every day and contains which units are available to rent and the size.
What is a Vacant Unit List?
This is the typical rental period for most self-storage facilities.
What is one month?
This is the number of days according to company policy that must pass when no payment is received before the tenant's lock is cut for auction.
What is 45 days?
What is something that is commonly required for all rentals and provides the facility extra income?
What is tenant protection/tenant insurance?
This state led to the self storage industry's legal framework when the the "Self Service Storage Facility Act" was created.
What is Florida?
This report informs you of any credits issued within a specified time period.
What is a Credits Issued Report?
This needs to be signed at the time of every new rental before a tenant can enter the facility.
What is the system used to track rentals, payments, unit availability and customer information referred to as?
What is Facility Management Software?
This report is used to determine what areas to focus marketing campaigns in.
What is a Marketing Summary Report?
What is a rough estimate of the number of self storage facilities in the Unites States?
What is over 50,000?
You may be asked to fill out this report to determine if a street rate increase is necessary at a specific location it contains information like prices, discounts, and availability of our competitors.
What is a competitor survey?