SPA
IN 2024, of these Core Items (Burgers, Pastas, Chicken, Salad, Steaks) this one cited 46% as an executional opportunity in the MN Market SPAs
What is Burger Execution?
Major
Expired Test strips will earn you a ?
Proper Footwear Safety
What was the last BEE SAFE that was sent in Core News?
Aidan Scully
Who is our New Franchise Area Director?
these are the 4 components to the coaching model.
In 2024, this is our number one service related opportunity, which was cited 79% of SPA visits.
What is Service Check Back? ( 2 minutes and /or asking spefic question.
Chemicals must be stored at least how far from the floor.
what is 1 foot?
These stores do not need to be on the monthly safety calls, only the Minnesota locations.
What are the Wisconsin Stores?
The tool we have in the FOH to enhance guest service.
What is Ziosk Tablet?
If we are short, hire. If someone is not up to our standard, fire. Are both phrases from this posting in our restaurants.
What is Greg Flynn's Own it?
- which is the #1 Guest related Issue for MN over the 12 months:
Of these three guests DINE IN related issues, infrequent server visits, unprofessional behavior or cold food
what is Unprofessional Behavior?
how warm the water must be at the hand washing sinks.
what is 100 degrees?
What is a $800 OSHA violation
8 pm
what is the time we close on Christmas eve?
A current copy of these manuals/photo specs must be available to all managers and team members.
What are plate presentation manual, recipe manual, beverage manual, brand standards manual, expo photo specs and To Go photo Specs?
GIFT, Google and GSRs/Guest Complaint Ticket Count.
What 3 guest feedback platforms are the foundation to calculating the Applebee's Guest Experience?
Food and food supplies must be stored how high off the floor
what is 6 inches?
These are the two areas where most accidents occur int he MN market.
the number of years we have proudly been serving free meals to our Vets on Veterans Day.
what is 17?
This is the number of Fails you would have to be classified as a RED ZTS.
What is 11+?
Service is the Motion. Hospitality is the E- motion.
How do we Define the difference between Service and Hospitality ?
During the sanitizing cycle of the dish machine, the surface temperature on the thermometer must reach.
what is 160 degrees?
We should never allow Aramark to leave these in our stores, to keep our guests safe.
What Are rippled Rugs?
to date - this how many free meals Applebee's have served to Veterans-on-Veterans Day!
what is 12 million ?
This is used to resolve an escalated guest issue by a manager
What is LEAD? Listen to Learn, Engage with Empathy, Apologize and Act, Diffuse and De-escalate.