Customer Relations
Failing to do this when you’re late is considered poor customer behavior
Call and/or notify the customer
This type of bait should NOT be used outdoors because it does not tolerate weather well.
Gel bait
This document must be read every time before using a pesticide.
The label
How much time should you spend inspecting vs treating on an ant job? (Or reservices)
80% inspecting and 20% treating
A technician finds ants but does not determine where they are coming from before treating. They failed to perform this step.
Inspection
Customers often judge the quality of your work based on this before you even start.
Personal appearance
This is the best listed placement site for cockroach gel bait.
Behind kitchen cabinets
This document provides detailed hazard and safety information about a pesticide
SDS (Safety Data Sheet)
The most important step in fly control is eliminating this.
The food source / breeding source
A technician tells the customer that rodents are entering through gaps around pipes and recommends sealing them. This IPM method is being recommended.
Exclusion
You should never park your service vehicle on this at a residential account
The lawn
A spot application cannot exceed this size
2 square feet
This is the most common route of pesticide exposure during spraying.
Skin contact
Using sprays on multi-nest ants can cause this problem
Budding / spreading the colony
A technician explains to the customer that food debris and trash are attracting pests and need to be cleaned up. This IPM method is being recommended.
Sanitation
When speaking with customers, you should avoid discussing these types of topics
Politics / religion / controversial topics
Mice typically travel this far from their nest.
20–30 feet
Wind moving pesticide into non-target areas is called this.
Drift
Filth flies are usually found within this distance of their breeding site.
100 yards
A technician places sticky traps to track pest activity and explains they will check them on the next visit. This IPM method is being used.
Monitoring
When answering the phone, you must always include these three things
Greeting, company name, your name
Rats are described as this when reacting to new objects
Neophobic
Empty pesticide containers must be rinsed this many times.
Three (triple rinse)
If a rat’s tail reaches its nose when pulled over its back, it is this species.
Roof rat
A technician tells a customer that pesticide alone will not solve the problem and that multiple methods must be used together. This approach is called this.
Integrated Pest Management