New Pricing
An HD STB provides cxs with high definition picture quality as well as access to thousands of on demand titles, all for this price
What is $8.99?
A cx is eligible for new cx promotions/pricing after _____ days
What is 30 days?
Internet 100mbps/200mbps for a new cx
What is SE065?
LFBB
What is Link Feature Bridge Benefit?
HSD when bundled with TV Select
What is LN748?
TV Silver provides 200+ channels as well as HBO and Showtime for this price
What is $30?
This process is required on every call that includes home phone service. This ensures that the customer fully understands any and all E911 service limitations
What is TPV?
Third Party Verification
Has internet, adding TV select
What is SH151?
Acknowledging and Responding to what the customer called in for and offering to assist them with their request to Move the conversation forward.
What is ARM?
TV Gold
What is LN040?
The price of HSD 100mbps/200mbps with Wifi
What is $54.99?
Never waive this $10 fee when selling mobile service
What is the activation fee?
Internet 50
After closing the sale: this should include the services included in the order, the price with taxes and fees, the promotion length, the rate increase, 30 day MBG, and no contracts
What is the recap?
TV Choice
What is LN082?
Any TV pkg with local channels require a broadcast fee. When subscribing to TV Select, the broadcast fee is $17.99. When subscribing to TV Choice, the broadcast fee is this
What is $12.95?
This needs to be run for every new cx using their SSN and DOB. You can also use their previous address to help
What is Customer Verification?
Has TV Select, adding HSD
What is SI082?
Uncovering the customer's needs by asking open ended questions: Who? What? Where? When? Why?
What is discovery?
TV Lifestyle
What is LN410?
Apple TV can be financed over 20 months at this price
What is $8.99?
This tool is very useful! It helps you verify a customer's account by sending a code to their text or email.
What is the AgentOS tool?
TV Choice
What is SW030?
If the customer declines the package you have presented, you do this to try and change their mind
Over come objections/Address hesitations
Mi Plan Latino
What is LN002?