AUDIT
What should stay connected always for audit?
tracker phone.
What devices can get the 4x$100 PROMO?
REVVL
MOTO G 5G
True or false We lower Cx plan on their first bill payment?
FALSE, WE SHOULD WAIT ATLEAST 3-4 months.
What is the percentage we should represent on BTS?
30%
Morning shift does what when opening?
Blowman out/tent
demo phones on display
make sure store is clean
Be on time.
What should you do with the demo phones?
Clear browse history, calls, msgs, pictures
When is the TCL Tab 8Le free for existing Cx?
31 days.
What time do we close stores on Mon-Sun?
Monday-Saturday 9:10pm
Sundays 8:10pm
What is your accessory profit for every month to get commission?
$2k+
teams general chat is for what?
Post store goals
post your sales
hype up your coworkers
What’s a CPNI?
Active SIM cards
cx receipt
any type of Cx info in trash
counters clean no devices out
How many coupons does each account get counting the BTS & Watches.
8
When should you clock out?
Lunch break
small breaks
What’s the passing box . Per hour?
.68
What should be always cleaned?
Counters
floors
window/door
What is dress code?
dark jeans
no tears in jeans
Metro hoodie only
name tag
black, magenta & white shoes
metro shirts only.
What device is free on $55 plan?
Moto G5G
A15
TCL K11
Nokia 50XL E
When a Cx comes in trying to cancel what do we do?
Check account to see how long they‘ve had the service for, see if we can save n lower plan maybe pitch in new device.
Why’s is it important to reach quota every month?
Good store ranking, reach T-Mobiles quota for each month. To get goood pay
what should we be doing on Mondays and Tuesday?
Monday phone scan
Tuesday acc scan
Cx receipt, personal Cx information, active SIM cards
Where do they GO ?????
Shredded
What’s HSI promo?
how much they pay monthly?
how many HSI can Cx have per account?
$27.05
$55 first month free
2
can we refund any upgrades?
No upgrades are final sales.
Strategies we can do to hit quota faster?
Prioritize the first 2 weeks the sales.
Secure AAL w/ BTS.
What’s the correct way to send closing report?
To: deposit, ampcs.acc
cc: Cynthia, Melissa, nina
total sales
cash in loomis
batch
(photo)