Verification
Biggest struggle with verification
What is CMA?
Use this to help with background noise
What is white noise?
PPN stand for this
What is Primary Phone Number?
The ability to understand and share the feelings of another person
What is empathy?
Co App without a SSN that you can give access to
Who is Minor Reg Co App?
You should be here when taking calls
What is a quiet, private place?
Verification is important for this reason
What is to protect privacy and data?
This is how you should treat your callers
What is like you are talking to your grandmother?
This person verifies everything, but is not the applicant
What is POA caller?
This is who does a great job at customer service
What is you?