Troubleshooting
the Process of defining, diagnosing, and solving
What is troubleshooting
To summarize another's statements
What is to paraphrase
A pre-determined message or question in response to, or during interaction with a user.
What is a script
A secure proxy server
Troubleshooting process done in order or in cycles
Listening with zero engagement
What is basic listening
Information gathered from direct observation.
What is personal experience
Software such as PC-Doctor, Ultimate boot disk, and CheckIt are examples of these certain troubleshooting options
What are hardware diagnostic tools
Logical thinking from most likely to least likely
What is critical thinking
Follow-up question to a user
What is a probe
A reservoir of data and user incidents that is used to assist in troubleshooting
What is a knowledge base
Advanced system care, windows registry cleaner, and system mechanic are examples of these certain troubleshooting options
What are software diagnostic tools
Thinking about thinking
What is meta cognition
Listening with engagement via probes and paraphrasing
What is active listening
The second most famous search engine
What is DuckDuckGo
Teamviewer, Rapid assist, and pcAnywhere are examples of this type of software
What is remote access