Hotel Finance
Hotel Industry Knowledge
KPIs
100

This acronym represents the cost guest's pay for one night in a hotel

What is ADR?

100

CHIA- these letters stand for this.

Certified Hotel Industry Analytics

100

Key Performance Indicator

What does KPI stand for?

200

This acronym represents the value of revenue for each available hotel room.

What is RevPAR?

200

The term for a group of hotels that your hotel compares itself to.

What is a comp/competitive set?

200

ADR, Occupancy and RevPAR

What are the three most commonly used KPIs?

300

This term refers to revenue's generated BEFORE expenses are applied.

What is top-line revenue OR gross revenue?

300

Marriott International, Hilton Worldwide and IHG Hotels & Resorts are examples of these and are known for having many children.

What are parent companies?

300

Demand divided by supply

What is occupancy?

400

This term refers to the portion of total revenue that is contributed by each department, such as rooms, F&B, meetings, etc.

What is the contribution margin?

400

This statement defines the goals of the organization more specifically, typically in terms of the core products, services, and/or outcomes the organization plans to deliver to each key stakeholder.

What is a Mission Statement?

400

Revenue divided by Demand

What is ADR?

500

Hotel room inventory is known as this because the supply is a finite amount that if not used cannot be recovered.

What is perishable?

500

This acronym refers to a group segment that consists of social groups, military, religious and other groups that may be targeted by a hotel sales manager.

What is SMERF?
500

Revenue divided by Supply

What is RevPar?