Principles or qualities that the profession considers important, desirable, and inform understanding of right and wrong
What is a professional value?
When nurses and patients collaborate and dialogue to identify the patient’s needs and goals.
What is the working phase of the NPR?
Sharing information, ideas, and feelings aimed at mutual understanding.
What is communication?
93% of communication takes place this way.
What are verbal and non-verbal body cues?
Trust & Veracity
What are bridges to therapeutic/effective communication?
Mutually beneficial agreement that establishes the parameters of a relationship
What is a social contract?
Trust, Focus, Anticipate, Know, and Evaluation
What are the relational elements of the FoC Model?
A linear, one directional model of communication.
What is a Transmission Model of Communicaiton?
A word that has a contextual meaning assigned to it.
What is connotation.
A vague, persistent feeling of impending doom.
What is anxiety?
Responsibility, accountability, and ethical practice in healthcare
What does society expect of nurses? (or other HCP)
Working Holistically and Engaging Authentically?
What are two elements of Person-centred processes?
Anything that interferes with a message being sent.
What is "noise"?
How we listen & convey that we are listening.
What is active listening?
Psychological processes that protect an individual against anxiety and from awareness of internal or external dangers or stressors.
What are defense mechanisms?
A relationship between nursing and society, informed by values and a shared goal for the common good.
What is a covenant of care?
Professional competence, interpersonal skills, self-awareness, commitment, self-knowledge, clear beliefs and values.
What are the pre-requisites for person-centered care?
This approach to communication offers: physical & emotional safety, choice & control, and empowerment.
What is a Trauma Informed Approach to communication?
Communication involves physiological, cognitive, and emotional processes.
What is an embodied process?
The recognition of reciprocity in the relationship.
What is mutality
Caring is enacted in the nurse-patient relationship through communication.
What is the relationship between covenantal caring, the NPR?
Psychosocial, physical, relational.
What are the inter-related dimensions of FoC Model?
"Tell me about your support system to help you manage at home." reflects what communication approach?
What is a Relational Inquiry Approach?
Transforming someone's message into your own words without losing the meaning.
What is paraphrasing?
Increased muscle tone, limited thought processes, and rapid speech.
What are behaviours that indicate anxiety?