Underwriting
What is the timeframe for Underwriting to review when a customer/agent makes a payment on a cancelled policy?
1-2 business days
What does "cash receipt" mean on the billing screen?
Payment has been made
What is the handling for when you get an error stating "log homes are ineligible"?
This needs to be reviewed by UW so you can bring this to the SC so that a supervisor or CS2 can bring this to the UW chat for review.
Spell Melissa's full last name.
B-U-R-T D-E-V-R-I-E-S-E
What is the SFI slogan?
Storm after storm, year after year
What is the time frame for when a refund will be processed?
10 days from the transaction date
What is the work around for when the customer has multiple policies that are not showing up on the customer portal acocount?
Send an email request to the Supervisors to merge the accounts.
When was the company founded?
2005
What months are hurricane season
June 1st - November 1st
What is the workaround for the Problem Rating C and Problem Rating A Errors in INOW?
This needs to be brought to the Support Chat and a Supervisor/CS2 will bring this to UW to clear the error.
In what year did Melissa DeVriese start with the company?
2009
Which city is the oldest city in Florida?
St. Augustine
In what situations should you be sending an email to the Sup Bucket requesting an RCA?
1) When it is documented by Underwriting in the notes and PH is asking for us to set up the inspection
2) If the customer specifically asks for it and it is an HO3/HO5 policy.
What date will renewals start updating to the 11 installments plan for monthly with autopay?
11/23/25
What year did the Customer Support Department transition to Carina?
2017
What is Florida's state bird?
The mockingbird
The lat/long boxes should populate for the agent if unable to verify the address. If advise we can check with UW to see if they can verify (this is not available on every policy).
How much reinsurance do we buy?
$1.2 Billion
What is the approximate population of Volusia County?
611,000