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Name one of the big differences fiber internet makes
Always fast -100% Fiber Network - No copper lines like cable or phone companies to bottle-neck your internet speed.
With a Dedicated fiber line from each home to our network, NEIGHBORHOOD internet traffic will no longer impact YOUR speeds.
Name a reason our customers love our customer service
We have no contracts, free installation, no cancellation fees, always fast, always stable internet and most importantly Loyal Pricing for Loyal customers. Your rate is locked-in and will remain grandfathered for the rate you sign up for with no contract
What causes buffering?
Inadequate bandwidth
Name a benefit of symmetrical speeds
Eliminate mis-matching Upload & Download speeds that distort your video conferencing. When video conferencing, you are Uploading your video feed just as much as you are downloading their video feed. Uneven flow of data during video chats often cause the distortions in video and audio that can make working from home challenging. 123NET always delivers equal upload and download speeds to eliminate any mis-flow of data that could be troublesome to create a flawless video experience.
Name a question to ask users to determine what package they may need
-How many people typically use the internet at the same time in the home?
-What kind of things are you doing online?
-Just BASIC USE like Web Browsing, Social Media, & Streaming TV/Video?
-Or Does anyone WORK FROM HOME or VIRTUAL SCHOOLING? ONLINE GAMING?
-How is the Wi-Fi with your current set up? are there any rooms where the signal gets weak?
What word defines the speed of our packages?
*****Explain that the “speed”- the way to best look at it, is really the “latency” …. AKA click-response time, how fast does something happen when I click? Unlike others, with our 100% fiber connection, each of our tiers have the same latency. They are all the same “speed”. So don’t think of it as choosing a fast or slow tier….
Name the connection that allows near instant response times and buffer free streaming
DET-IX
Name the package that is ideal for 1-3 users
250Mbps
What is the customer actually paying for when they choose a package?
What you are really paying for is how much “bandwidth” or how much digital information you are typically processing at a given moment. Basically, how many users are online at once and what type of usage they do determines how much Bandwidth/digital space that you need for a smooth connection.
Online gaming
Name the package that is ideal for 4+ users
1Gbps
Name 2 voice options for our residential customers
Ooma and Vonage
Name the system that allows proper wi-fi coverage throughout the home
Whole Home Wifi-
Our interactive Wi-Fi 6 Mesh router system allows for the integration of manageable Wi-Fi range extenders throughout your home. Comfortably access and manage devices your Wi-fi devices from anywhere in your home. Modem & Router equipment included in package price. Mesh router system pairs up to two additional Wi-Fi pods based on home needs to ensure proper Wi-Fi coverage in each home.
Name the package that is ideal for 6+ users
2Gpbs
Do our customers need to replace their existing streaming services?
Smart TV? No… You don’t need to replace it just yet. Streaming Devices like a Roku stick or an Amazon Fire TV stick are simple & affordable solutions. A small adapter plugs right into the back of most older TVs HDMI and connects you to Wi-Fi and access to the Streaming Apps & Networks you love.