Communication Style
A parent is frustrated that the chores are not being done. They say "You kids are so lazy! You never help around the house!"
What is Aggressive?
An I statement is structured this way
What is "I Feel __, When ___, Because ___, I need/want ____.
Definition of Active Listening
What is a conscious, empathetic communication technique that involves fully focusing on, understanding, and responding to a speaker rather than just hearing their words. (anything similar to this is a point)?
A high-pitched, enthusiastic tone of voice is typically used to express this emotion.
What is excited/happy?
A student is upset about the grade they got in a test. They walk out of the room and slam the door.
What is Passive Aggressive?
True or False: "I" statements are designed to make the other person feel guilty
What is false
Maintaining this, along with nodding, is a key non-verbal cue that you are paying attention.
What is Eye-Contact?
This type of tone can help soothe emotions and promote understanding.
What is calm?
A teenager wants to talk about extending their curfew but doesn't bring it up because they think it may cause an argument. They stay quiet and resentful.
What is Passive?
Create an "I" statement for: "You took my charger without asking!"
What is, "I feel frustrated when my things are taken because I don't know where they are"?
It is considered good active listening to interrupt a speaker to correct a small, irrelevant fact.
What is False?
Furrowed brows and a tight mouth are often indicators of this specific mood.
What is angry/mad?
A teammate yells, "This is garbage! Why did you even bother submitting this?" during a team meeting.
What is Aggressive?
Create an I Statement for: You asked your sibling to help you with chores, and they played video games instead
"I feel frustrated/angry/upset when you did not help me with my chores because I had to do them by myself. I need you to please help me first and then you can play your game."
The purpose of active listening
What is understanding?
True or False: It is best to use I Statements when you are upset.
What is false?
A team member says "Sure, I'll do it," but purposely delays the task or does it poorly.
What is Passive Aggressive
Create I statement for: When talking to your friend, she picks up her phone and begins texting. She doesn't appear to be listening.
I feel sad/rejected/annoyed when your on your phone when I am talking because I really value our time together. I need/want you to give me your full attention when we are talking.
Someone is using active listening when they are doing these things (guess at least 3)
1. non verbal cues (eye contact, nodding, smiling)
2. Reflecting back, paraphrasing, and asking questions
3. Using empathy and validating the other person's feelings.
When using I Statements, you should speak with this tone
What is calm and confident?