Systems
What are the 3 levels of OnBase?
Entity, Request, Product
Who creates an ACH Company ID?
Client Integration (Us)
Who is responsible for obtaining the required risk documentation?
The RM
How many system administrators should be established with new setups and why?
Minimum 2 - dual control processes. Recommend 3 in case someone is out of town, unavailable, etc.
Who is Deputy Chocolate?
TANYA
If you receive a request via OnBase do you need to find the key account and LPID?
No
Can multiple TINS be setup under a Traditional RISK?
Yes
What is an ACH Company ID?
An ACH Company ID is a 10-digit unique identifier for the purpose of that transaction.
What are the 2 things that an initiator needs to initiate a wire in SinglePoint?
PIN and Token
Whose forehead are we very familiar with?
Usaira
Payment Authorization Form is used for what products?
ACH service, Same Day ACH, Disbursements via Zelle, and Real Time Payments
What are the two types of Trainings for customers for ACH PP?
1. One-on-one training with TM Support Training group
2. Online Training Videos
True or False: Customer training is NOT required for new ACH PP set ups.
False
If you receive a request via OnBase do you need to complete Global Validation?
Yes
Who has 2 daughters?
Ali
What OnBase Product form is created for a Voice Waiver?
Wire Product Form
True or False: The ACH PP Activation date must be determined by an authorized signer?
False - the activation date can be decided by a system admin
How many TINS can be associated with an ACH Quick Start RISK?
ONE
What is the default Hard Token mailing address?
The address in SinglePoint
Who almost bought a corgie recently?
Jose
Who is responsible for conducting all User maintenance on SinglePoint?
Client Integration initially and System Admins
What 4 fields are we validating on the credit approval documents for new clients?
What type of Transactions are setup with ACH Quick Start?
Credit
What type of ACH Risk allows you to set the service up without full credit underwriting?
Quick Start