Tone of Voice
Skills that are personal attributes that enable someone to interact effectively and harmoniously with other people.
What are Soft Skills
What status should your Dialog slider be in to receive calls.
On Queue.
The final intention of Salja Pro is to replace what application?
iSell
Name two (out of 8) common attributes of the IKEA tone of voice.
Simple, Positive, Humble, Confident, Straightforward, Conversational, Informal, Surprising.
If you find you cannot complete the work required during your call and the customer needs to get off the phone what status should you go into in order to finish up?
After Call Work (ACW).
What resource can Salja link to that can be used to view sales details such as family member prices and the like?
Livlig.
When saying "I'm sorry" you should be . . .
Sincere, specific.
What type of transfer entails transferring the call without speaking to the new recipient first.
If you save a sale for later the sale will be saved as this type of order.
What is a Draft Order.
Name at least two barriers to communication.
Use of jargon or acronyms. Lack of attention or interest. Distractions. Differences in viewpoint. Language differences or difficult to understand accents. Poor phone quality. Slow response time. Silence.
When transferring a call to another department you should leave one of these so the next co-worker has a brief overview of the situation.
Leave a note.
You can import these into Salja.
Design Codes. Planner Codes.
This type of listener is attentive, objective, patient, and empathetic.
What is an Active Listener.
To view your historical statistics and activities you will want this option selected.
My Performance under the Performance menu.
We can schedule these to have furniture put together on the customer's behalf.
What is a standalone assembly.