Device App 1
Your client is trying to claim and earn their birthday gift. What app are we using?
What is: X Store
Logging in to X-Store and checking your client's gifts and rewards
This application is a certain color. It’s not red, not black, not white… what color is this app?
What is: Zipline
It's 2pm on a Friday afternoon! You are just now getting on the floor, and your CEL is occupied, and your LL is currently fixing something at Cashwrap. While waiting for a chat in, a client comes up to you and wants to know what point deals are going on or when a sale is going to come up. How will the device assist this client?
***
What is: Zipline
Get a Name, Give a Name
Check promotions at a glance.
When packing and creating orders, there is a way to do BOPIS on the register. When on a mobile, what app are we using?
What is: X Store
BOPIS can be fulfilled under the "Orders Pending To Be Picked" Tab
Upon closing, you find a Kaja Cheek Stamp, Maude Body Oil, and an Aavrani Detox Shampoo in a basket of go backs. How do we find a home for these items?
What is: Store Inventory Management/SIM app
Finding the item's location and putting it away properly
Bonus 50 Points: If answer includes "off-assortment" and what to do with it
Chelsea recently worked with Anais on creating a lookbook and mood board for February. Where could we find this?
What is: Zipline
Messages posted from the team to keep everyone informed are found here
Sheryl-Ann: Hey, I think I have my number registered with you guys and I get emails and ads talking about the stuff on sale. How do I access that in my app or know what discounts I have?
***
What is: X Store And Advisor Assistant
Checking Beauty Insider Profile on Advisor Assistant
Checking discounts tab on X Store
Checking if your client is pre-approved for Sephora Credit Card on X Store
Mary Linda comes up to you whilst you are replenishing and cleaning a gondola. She wants to know if you have a Fenty Hair Imposter Dry Shampoo. She notes that she’s been coming for the past week and a half, but it’s never on the shelf and the app won’t allow her to do BOPIS
***
What is: Store Inventory Management/SIM app
Checking for past shipments
Checking for upcoming shipments
Mary Q walks in and is looking to book a feature focus and a full face service for herself. Tyler, Dio, and Kat are all in services so they cannot stop to book it in. What app are you using to book it in and what are the steps you take?
What is: Advisor Assistant
Logging the client into the profile
Scheduling the appointment
Using the service button
When you first log in, there's a bunch of tasks. Store tasks, some personal tasks, and a mix. Jose is doing his walk arounds and he asks you to check off the tasks assigned to you. What app do you do this on?
What is Zipline?
Checking and reviewing overdue tasks
Checking off "Tasks Assigned To Me"
Our client Rachel finished up a beautiful service. She is wrapping up but also wants to add lashes. How do we close out with this client?
What is: X Store
What is:
1. Supports Us
2. Supports The Client
3. Supports The Store
Bonus 50 points: Using device and GGTS to deter theft
Your client wants to redo their beauty routine and is interested in trying hot new items. He didn’t give a set price but really just wants items important to their routine that work and budget friendly overall. How will the device assist this client
***
What is: Advisor Assistant
Get a Name, Give a Name
Checking his beauty insider profile for points
Looking under the new section of the app
Looking under the sale section of the app
Questions about a certain policy and procedure? Questions about benefits? Interested to know where the testers should and should not go on the packaging? Where might one find the answer for this...
What is: Zipline
All beauty advisors have access to logging into BenIQ and any important information that may pertain to their benefits, Dayforce, or policy related questions
This application has multiple features and tools but only seven of them qualify and count to support the store's engagement and device.
What is: Advisor Assistant
The tools included Skin Scan, Search by Color IQ, Reverse Lookup, Fragrance Quiz, Find Similar Scents, Hair Quiz, Build A Skincare Routine
Bonus 50 Points: If the answer lists 4 of the 7.
Roberto has been smelling fragrances on the wall for a bit of time. He says he’s ok and he’s trying to find new options as a gift for Valentine’s Day. How could we help him?
What is: Advisor Assistant
Using Fragrance Quiz
Finding Similar Scents
This application has five tools. Some are accessible to everyone. Some are accessible to some. What are these tools and what app is this?
What is: SIM app
Bonus 50 Points: If answers include 3/5 functions Lookup, Count, Receive, Remove, Reverse
Your client wants to buy the Summer Fridays lip liner stain! It’s not in stock here, and she doesn’t have enough time to run to another Sephora. She has a full skincare basket already and she is open to trying other stains for next time but set on buying that Summer Fridays? How can we assist her? ***
What is: X STORE for Endless Aisle
Get A Name, Give a Name
Offering endless aisle to the client to purchase Saving the sale with items similar to it.
Recently, we had notice about two product issues. One of us was the Haus Labs concealer that CELs were instructed to override returns on. The other product was for fragrance travel sizes. In this, we were instructed to "get rid of" the affected SKUs. What app do we find this notice on and what app do we use to the affected items?
What fragrance brand had this issue?
***
What is: Zipline and SIM app
Zipline has important updates about product recalls, bad batches, and any information that may impact the client
SIM app is used to process out any product, damage, tester etc.
Bonus 50 Points: If the answer includes "7 Virtues"
Janet and Joe are doing a broadway play and right now they are trying to find makeup that'll show great on stage but they're not sure what will work on their skin and their makeup artist is useless! They hand you 2 Hourglass foundations and ask for a sample. Where could we log this?
What is: Advisor Assistant
Utilizing the sample feature and logging products in to the client's list
Bonus 50 Points: If we offer a skin scan to find the correct shade
Melissa is shopping again! She’s doing some gifting but she wants to know how much she’s saving on an individual product. Let’s help her check!
What is: Store Inventory Management/SIM app
Markdown prices listed in the red, with original price listed as well
Summer Fridays (again..) has two new products coming out! Clients have come in to shop it but it's not on the floor and say they've seen it available online but can't BOPIS it. They've started asking, "Do you guys know when will you guys have it in store". How do we find out?
What is: Zipline
Checking monthly hard launches
Checking daily messages
Bonus 50 Points: If answers include not informing client of the hard launch date
Jenn pops up on the floor, and she’s just making her rounds doing her laps and checking in with the team! She’s curious and she wants to know where you stand for the month, any training you’ve done and training you might have to do? What device will you show her?
***
What is: BA Dash
Showing MTD, YTD, LW, and all the different results
Showing "Recommended Trainings" Tab
SCRAMBLE
1. ubeayt oivsdra dahs???
2. orxest
***
What is:
1. beauty advisor dash
2. x-store
Claressa came in for her beauty service appointment at a peak hour where all the LBAs are busy and she's unsure of what she wants. She needs help choosing out a look that works for her. What tool will benefit her from the device?
What is: Beauty Service Lookbook on Advisor Assistant
Using the beauty service look book will help the client as well as the artist set expectations before a service