Know Your Leaders
MNL Site Director
Janet Bulaong
This is when somebody gains access and takes control of one or more of your accounts without your knowledge or permission. At that point, they can use the account just as you would.
Account Take Over/ATO
We are here to listen to, learn from and serve our customers. Period.
Customer Centricity
What happens to a transaction if a customer processes a new money transfer and there is an existing dispute/chargeback case on the account?
In Review
Official move to Greenfield Tower (Month & Year)
May 2019
Senior HR Business Partner
Hazel Santos
This word comes from the analogy that Internet scammers are using email lures to fish for passwords and financial data from the sea of Internet users
Phishing
We have zero tolerance for unethical people, products, practices or partners
Act with Integrity
It is a risk rule management system using customized rules and predetermined data that is mainly used for fraud or policy violation detection and prevention
Kount
What are the first 3 receiving corridors?
Philippines - India - Mexico
Sr. Team Manager, Incubation
Vic Garcia
Crime of obtaining the personal or financial information of another person to use their identity to commit fraud
Identity Theft/Stolen Info
We urgently prioritize and act. A good decision now is better than a great decision later. When necessary, we disagree and commit.
Bias for Action
How many times can a customer enter their unique six-digit verification code/2FA before they get locked out of their account?
5
Newest LOB (Line of Business) in MNL
RFD / Remitly for Developers / B2B
RFD Senior Operations Manager
Eunice "Tish" Lampayan
This is when Scammers send money to you, then ask you to send (some or all of) it to someone else, usually someone who you don't know personally
Money Mule
We value positive, long-lasting relationships. We listen and seek to understand, assume positive intent, treat everyone with respect, and advocate as allies for each other
Be an Empathetic Partner
This is an online security feature utilized in the UK and EU where the customer must authenticate their card use by entering their secure password after entering their card information to pay for a transaction
3D Secure/3DS
How many meeting rooms do we have in the Greenfield office excluding Quiet and Training Rooms?
10
MNL Finance Head
Arnel Perez
Type of fraud wherein fraudsters might express strong emotions for the customer in a relatively short period of time and suggest you move the relationship away from the website to a more private channel
Romance/Online Dating Scam
We celebrate how lucky we are to serve our customers and mission, to solve fascinating problems, and to work and have fun with talented colleagues.
Joyful
Is a type of ATO method where stolen account credentials like username or email addresses and passwords combinations, typically obtained from data breaches, are used to gain unauthorized access to customer accounts through large-scale automated login requests directed against other websites or merchants
Credential Stuffing
What is our first Philippine Partner?
Globe