Product Knowledge
8x8 CCaaS integrates natively with this widely used CRM platform, allowing seamless customer interactions and agent productivity.
Salesforce
Who is our CEO?
Sam Wilson
This persona loses sleep over SLA misses, agent burnout, and high attrition rates—but still has to hit those CSAT goals.
This is where you can you upload a qualification document to get graded
Chat-GPT
This PH team-member is a skilled guitar player
This cloud-based solution from 8x8 provides businesses with omnichannel customer engagement, workforce optimization, and analytics
Contact Center
What is our stock ticker?
EGHT
This score tells CX leaders how satisfied customers are and is often tied to bonus structures.
CSAT
This is where do you go to see if we've met with a company in the past
SFDC
This team8 lives in Colorado but would NEVER want to ski or Snowboard
Jess!
This UCaaS feature gives IT and business leaders visibility into communications performance across voice, video, and messaging
8x8 Analytics
What state is our HQ located in?
California
Contact center leaders feel major pressure when these targets—like wait time, handle time, or abandonment rates—aren’t being met. (Hint- acronym)
KPI's or SLAs
What should you do after you have a conversation with a prospect who asks you to followup in 3 months?
-create a manual task in outreach for the followup date
-tag the prospect in outreach
-add reminder to your calendar
-put notes in the outreach with context
-Send prospect an email to reference
This team8 appeared in the FX series Taboo
Andy Gillies
8x8 Contact Center includes AI-powered capabilities such as this feature, which helps automate interactions and provide self-service options.
Virtual Agent
How many years in a row have we been recognized on the Gartner magic quadrant as a leader in Ucaas?
13
This is a key initiative for CX leaders, but it often gets delayed due to disconnected systems, limited IT support, or poor vendor alignment.
Omni-channel unification or digital transformation
The amount of prospects you should have active in sequence . (this is a range)
150-250 prospects
This team8 published a book available to purchase on Amazon.
Stefan!
This 8x8 tool enables secure, PCI-compliant payment processing right within the contact center.
8x8 secure pay
Where does the name 8x8 come from?
8-by-8-is a pixel block, a fundamental unit used in video compression algorithms
This is one of the biggest fears for IT leaders during major system migrations—when downtime impacts employees and customers.
Service disruption or business continuity risk
You should confirm these 4 things when booking a meeting via phone with a prospect
-Prospects email
-prospects time zone
-Date & time of the meeting
-That the prospect accepts your invite
This team8 has an immediate family member named Brian
Kaci!