Ethics in 9-1-1
a belief, a mission, goals, or a meaningful philosophy.
What is values?
duty to perform, breach of duty, proximate cause and damage.
What is 'four components of negligence'?
Residential, industrial, commercial, and institutions
What are the 4 types of fires?
A mentally or emotionally disruptive or upsetting condition occurring in response to adverse external influences.
What is stress?
must be answered within the first 10 seconds
What are 90% of 9-1-1 calls?
The word “ethics” is from the Greek word “ethikos,” meaning moral or showing moral character.
What is ethics?
Constitutional, civil and criminal
What are the 3 types of law?
Organization, personnel, training, or resources.
What are basic needs of fire services?
Unmanaged stress
What is burnout?
caller usually lives alone or has a boring job at night with no one else around.
What is a lonely caller?
The ability to discern right from wrong and the commitment to do what is right, good, and proper.
What aspects to ethics?
contract, tort, property, and family.
What are the 4 types of civil law?
districts, battalions, and companies
What is a full-time fire department?
Personality changes, Physical illness symptoms and Emotional problems
What are the results of a burnout?
caller may be intoxicated, mentally disturbed, feel contempt for the system or be naturally abusive all the time.
What is an abusive caller?
a strong desire to do the right thing, unusually when behaving ethically, imposes financial, social, or emotional costs
What is ethical commitment?
Failure to exercise the degree of care resulting in an unintended injury to another person.
What is negligence?
Any life hazards, hazardous materials, abandoned or vacant buildings, or arson.
What are red flags?
Agitation, Increased activity, Fast-talking and walking, thought processing disrupted, Memory problems, Repetitive thoughts/worry
What are 6 signs of unmanaged stress?
usually an individual requesting information about prior calls for service.
What is an information seeker?
A code, set of rules, published standards, or guiding principles governing the conduct of a person or the members of a profession.
What is ethical standards?
legal responsibility for an action
What is liability?
Adminstrative, Support, and Operations
What are the divisions in law enforcement?
Type A and Type B
What are two basic personality types?
diction, tone, voice, and speech
What are call-handling protocols?