Master of Phonetics
Pronounce the following in Law Enforcement Phonetics: A-B-C
Adam
Boy
Charles
In which specific circumstance is it recommended that a PSAP collect detailed information?
General inquiries about airport weather
When reporting a suspicious airborne object, what information regarding its position is required?
The fuel type
What is the recommended rate of speech for broadcasting messages over the radio?
30-40 words per minute
What is considered the most important piece of information to obtain during an emergency call?
The location of the emergency
What does 'direct access' mean under the ADA for PSAPs?
PSAPs can receive TDD calls directly without third-party services.
Pronounce the following in Law Enforcement Phonetics: L-N-T
Lincoln
Nora
Thomas
If a PSAP receives a call regarding a non-terrorist emergency event on an airborne aircraft, which agency
should they notify?
FAA Air Traffic Service Area
A radio message should generally be limited to how many seconds?
30 seconds
When using 2400-hour time, how should the numeral '0' be pronounced?
Zero
Which of the following is the correct order of the three phases of an emergency call?
Call Receiving, Response, Pre-arrival
Which of the following is NOT a requirement for 'equal access' for TDD users?
A separate, dedicated phone line only for TDD calls
Pronounce the following in Law Enforcement Phonetics: X-H-R
Xray
Henry
Robert
When conferencing a caller with the military/NORAD, what should the call taker tell the caller?
That they will be called back if disconnected
In "progressive agencies," who is authorized to assign the response code based on caller criteria?
The 9-1-1 Officer
What is the primary reason the national trend is moving toward 'clear speech' instead of 10-codes?
Multiple code sets hamper inter-agency communication
Why should a 9-1-1 Officer ask a caller to repeat the location rather than just confirming the address shown on the ALI screen?
Because the MSAG may not be updated or the caller may be at a different location
How should a call taker handle a silent, open line call?
Query the line with a TDD after a voice query to check for a TDD caller.
Pronounce the following name in Law Enforcement Phonetics: Misty May Zulu
Mary, Ida, Sam, Thomas, Young
Mary, Adam, Young
Zebra, Union, Lincoln, Union
Which of the following is a specific data point required during a report of aircraft theft?
The last maintenance date
In TDD protocol, what does the abbreviation 'GA' stand for?
Go Ahead; it is your turn to talk
How should the address '4131 Winding Drive' be transmitted according to national standards?
"Forty-one, thirty-one Winding Drive. That is four, one, and three, one Winding Drive."
According to what we learned, what question should be asked to determine the Priority Two (Category) of an emergency?
"What is the problem there?"
According to the ADA, where must TDD equipment be located in a PSAP?
At every call-taking position
Pronounce the following Tag in Law Enforcement Phonetics: Maryland Registration THC-421
Thomas Henry Charles 421
If a crop dusting aircraft is spraying over a population center and the 'index of suspicion' is high, the
PSAP should:
Notify NORAD immediately
What is the leading area of origin for multiple-fatality fires, accounting for 33% of incidents?
Lounge areas (living/family rooms)
In the Military Phonetic Alphabet, what word represents the letter 'H'?
Hotel
What does the legal term "due regard" imply for emergency vehicle operators?
They must drive with safety for all persons in mind and avoid reckless disregard
What is the electronic code used to transmit TDD letters over telephone lines?
Baudot
ALI Stands for
Automatic Location Identification
ANI Stands for
Automatic Number Identification
BLS Stands for
Basic Life Support
CAD Stands for
Computer Aided Dispatch
EMS Stands for
Emergency Medical Services
EMT Stands for
Emergency Medical Technician