Call Taking
"Dispatch"
What is admin line greeting?
USER
What is way to log off of CAD?
Labor Day, Black Friday, Christmas Eve, MLK Day
What are triple time holidays at work?
1500 hours
J
Who is John?
What is your address, give it to me one more time
What is verifying?
Computer Aided Dispatch
What is CAD?
What you see here, hear here and do here, stays here!
What is confidentiality?
Caller starts out normal and increases to frantic
What is caller escalation?
G
Who is George?
Are there any weapons involved, I need to inform the officers of this. Are there any weapons involved, I need to inform the officers of this.
What is repetitive persistence?
Adding in departments to monitor on your screens
What is Monitor function?
1130 Koch Street, 375 W Birchwood
What is the addresses of the Dispatch centers?
46
What are the number of agencies we dispatch for?
N
Who is Nora?
We will get someone there as soon as possible.
What is not providing an ETA?
Alerts, Premise, Call History
What are sections you should review every call?
What are policy violations?
Headset or Handset
What are the ways you can answer a phone call?
T
Who is Tom?
An event that has occurred fifteen or more minutes prior to the call
What is non-priority call?
L/
What is locating an address by LAT or LONG?
Necessary to access the doors, never to be forgotten or lost
What is ID Badge?
CYMBALS
What is the acronym for getting vehicle descriptions?
W
Who is William?