911 OPERATOR JEOPARDY🧑🏻‍💻

Operator

100

Whats the initial question when you answer a call?

“911-What’s your emergency?”

200

how many departments are there to report to and what are their names?

4: police department, fire department, Red Cross department(ambulance), transit department

300

What do you do if you don’t understand a person’s last name?

ask them to spell it.

BONUS: Spell your last name! (+100 points)

400

what part of the call is: 10992—2025?

The report ID

BONUS: Spell the report ID! (Yes, including the -) (+100)

500

Which department(s) do you report to if there’s a call of a dead person in a traffic accident?

Possible options: 

Police

Ambulance 

Transit

Caller

100

What do you answer if the operator asks: “what‘s going on?”

A) I give a long and detailed explanation of the situation.

B) I give a short and quick explanation of the situation.

B) I give a short and quick explanation of the situation.

200

how do you answer the question: “where’s your emergency?”

With my location/location of the incident.

300

What do you do if the operator didn’t understand your last name? 

Spell it slower for them.

BONUS: Spell your last name! (+100)

400

What is this: 877-119-6443 

Phone number 

BONUS: read the phone number! (+100)

500

What do you ask if you didn’t understand the report ID the first time?

”can you repeat it?”
“please repeat it”

”repeat Please” 

“again”

Both

100

Mystery Challenge!

Say your phone number out loud!

200

If the operator asks “what happened?” you…: 

A) Give a short description of my situation.

B) Give a long description of my situation.

B) Give a long description of my situation.

300

what is the operator closing line?

BONUS: if you say it completely and correctly(+100)

“The unit is about to arrive, we thank you for trusting 911, you were assisted by operator #__”

400

What’s the most important part for a caller NOT to do?

Hang up 

500

What’s the operator‘s line to get more information?

BONUS: if you say it completely and correctly. (+100)

“Please don't hang up, the police/fire/red cross/transit department is aware of the situation, just let me get more information, please.”

NATO

100

Guess the Word! Kilo-India-Delta-November-Alfa-Papa-Papa

Kidnapp

200

Spell: GUN

Golf-Uniform-November

300

SPELL: HELP

Hotel-Echo-Lima-Papa

400

Spell: THREAT

Tango-Hotel-Romeo-Echo-Alfa-Tango

500

SPELL: DANGER

Delta-Alfa-November-Golf-Echo-Romeo

Do It Yourself!

100

Ask for the phone number!

“Can you give me your phone number?”

“whats your phone number?” 

200

Answer the question: “What happened?”

(doesn’t have to be an specific situation but when, where,how)

Long description of your situation!

300

Ask about the preference of their report ID.

“Do you want your report ID?”

”Would you like your report ID?”

400

Mystery Challenge!

Spell a random classmate‘s last name!

500

What can you say to a desperate caller?(multiple)

“Calm down,” “breathe, “it’s okay,” “the unit is almost there”, “relax” “don’t hang up” “you’re not alone”