Acronyms
PST
What is Public Safety Telecommunicator?
Which criminal justice system is administered specifically by the Florida Department of Law Enforcement to serve as the state's central repository for criminal records and hot files?
What is FCIC?
Which state legal mandate grants public access to governmental meetings, official records, and agency communications to ensure operational transparency?
What is Florida Sunshine Law?
Which federal law requires public elementary and secondary schools in Florida to be equipped with silent panic alarms linked directly to law enforcement?
What is Alyssa's Law?
Named after a tragic abduction in Southwest Florida, this legislation established mandatory certification and standardized training for all Florida 911 PSTs.
What is Denise Amber Lee Act?
ANI
What standard system automatically distributes incoming emergency calls among available PSTs to manage workload and minimize hold times
What is Automatic Call Distribution (ACD)?
Under federal law, which statute mandates that direct dispatchable location information—including validated street address, suite, or apartment number—must be delivered to the PSAP?
What is Bay Baum's Act?
Which federal law requires multi-line telephone systems (MLTS) in facilities like hotels and office buildings to support direct 911 dialing without requiring an prefix (such as dialing '9')?
What is Kari's Law?
Call takers use this skill to demonstrate attentiveness, patience, and gather information while comforting distressed callers
What is Active Listening?
MARC
What is Mutual Aid Radio?
Which system component extends the physical transmission coverage range of radio signals across wider geographical areas?
What legal concept applies when a PST fails to meet the established standard of care owed to a caller, leading to preventable harm or loss?
What is Breach of Duty?
Which national criminal justice database provides access to federal records, missing persons, wanted fugitives, and stolen property across all 50 states?
What is NCIC?
This type of PSAP receives emergency calls that have been transferred over from a primary facility
What is Secondary?
TERT
Dedicated Lines are referred to as _______ lines, that allow for ________ calls into ECCs.
What are ringdowns and Direct?
Which core ethical principle requires a PST to refrain from accepting gifts or favors that might influence their professional judgment?
What is avoiding Conflict of Interest?
What term describes the legal obligation to financially compensate another party for damages caused by negligent actions or inactions?
What is Liability
This latest frontier in emergency technology leverages Internet Protocol (IP) networks to allow real-time data like video streaming and text messaging
What is NG911?
CBT
What is Cognitive Behavioral Therapy?
Calls can be rerouted from an assigned PSAP to another when the system is overwhelmed or during any failures at the primary PSAP.
What is 911 Spill-over?
What type of civil legal liability occurs when a PST fails to exercise the level of care that a reasonable professional would provide in similar circumstances?
What is Negligence?
During trial testimony, what stage occurs when the opposing attorney questions a witness to challenge their memory or credibility?
What is cross examination?
This standard behavior expectation requires PSTs to treat all individuals with respect and impartiality regardless of circumstances.
What is Ethical Conduct?