Reface the Facts
Closet Confidential
Measure Twice, Sell Once
Kitchen Confidential
Seal the Deal
100

What is the least expensive door we offer in the cabinet makeover program? Bonus points-how much does it cost per LF?

Decore Oakland Door- $464/LF

100

What is the length of the warranty on our Home Organization products

What is-lifetime warranty?

100

What is the minimum order for Countertops?

At least 25 sq. Ft per job

100

What is the warranty for Cambria countertops?

What is lifetime-transferable 

100

What is the target close rate for cabinet makeover?

what is 15%
200

If a customer is worried that the inside of their cabinets will not match the new doors, what solution can be offered?

what is-Offer liner or veneer to cover the interior

200

How many inches in length is a typical men’s dress shirt?

40-41” long

200

Whats the longest overhang you can get with Cambria 3 cm countertop with no corbels or metal support?

Up to 14" as long as 2x amount is supported by cabinets

200

Name three different accessories we offer ?

Base sink organizer, new shelf, corner lazy Susan, blind cabinet lazy Susan, wall cabinet organizer, drawer organizer, floating shelf, waste pull out, tilt tray,decorator door, corbel,wine rack

200

What does DEPOT sales model stand for ?

What is-Discover, Educate, Position Orange, Take action

300

What is the warranty for Elias Wood Door?

What is 2 years

300

How many pairs of shoes can fit on a 34” shelf ?

4 pair. One pair is appx 8” wide. 8 x 4=32 

300

What percent of backsplash do you add to your total linear feet to make sure enough is included in your job

what is 20%

300

Name the company who manufactures our Apron Farmhouse sink. Bonus points for the type of construction used to make the sink

what is Kraus and what is Fireclay construction

300

How many appointments should a design consultant run weekly?

What is 10 appointments

400

How much is no lamination credit for makeover jobs?

What is $80/LF

400

What is the maximum thickness a mattress can be that a client can use with their wall bed?

What is 10” thick. (Most mattresses that are marketed as a 10” thick mattress can be over 11” thick when measuring cover to cover. ( No Memory Foam )


400

What's the longest overhang you can get with granite countertop with no corbels or metal support?

Up to 8" as long as 2x amount is supported by cabinets

400

How much is no drawer box-glide replacement credit is?

What is $80/drawer

400

What is one reason that so many customers choose Home Depot for their home improvement projects?

What is :Pricing:Buying Power,Financing Options

Product: Quality,Future Maintenance/Service

Installation: Background Checked,Best in Class Team

Peace of Mind:$5M Performance Bond, Largest Home Improvement Company


500

How long is the thermovision warranty for the Exquisite line of doors and how long for the Divine collection?

Exquisite is 5 years, Divine is 10 years

500

What is one way to  add lighting to a job in project builder? Bonus- what types of lighting do we offer?

What is click On the individual shelf and navigate to shelf accessories. Or click on the plus sign in the upper right corner . We offer puck and strip lighting

500

What is the maximum depth we can build for garage cabinets that are wall mounted and max depth for closet wall mount?

Garage- 24” deep

closet -14” deep

500

When selling a countertop only job do you need to schedule a measure appointment afterwards?

No measure appt is needed

500

How many self gen appointments should a design consultant run weekly?

What is one