Show:
Email structure & Basics
Tone & Language
Common mistakes
Best Practices
Client Scenarios
100

Q: What are the three main parts of a professional email?

  • A. Subject, Font, Signature
  • ​B. Greeting, Body, Closing 
  • C. Header, Footer, Attachment
  • D. Salutation, Emoji, Disclaimer

B. Greeting, Body, Closing

100

What tone should you use in client emails?

  • A. Casual and humorous
  • B. Polite, professional, and respectful 
  • C. Sarcastic
  • D. Aggressive

B. Polite, professional, and respectful

100

Q: What’s wrong with using all caps in an email?

  • A. It’s hard to read
  • B. It looks unprofessional
  • C. It can seem like shouting 
  • D. Nothing

C. It can seem like shouting

100

 What should you do before sending an important email?

  • A. Send it quickly
  • B. Review for clarity, tone, and grammar 
  • C. Add emojis
  • D. Use a fancy font
  • B. Review for clarity, tone, and grammar
100

Q: How should you respond to a client complaint?

  • A. Ignore it
  • B. Acknowledge, apologize, and offer a solution
  • C. Blame someone else
  • D. Send a meme
  • B. Acknowledge, apologize, and offer a solution
200

What should the subject line of a client email be?

  • A. Long and detailed
  • B. Friendly and vague
  • C. Clear, concise, and relevant
  • D. Written in all caps
  • C. Clear, concise, and relevant
200

Why should you avoid jargon in client emails?

  • A. It sounds cool
  • B. It may confuse the client 
  • C. It makes you look smart
  • D. It shortens the message

B. It may confuse the client

200

 Why is it risky to hit “Reply All”?

  • A. It sends the email faster
  • B. It may share info with unintended recipients​ 
  • C. It deletes the email
  • D. It blocks the sender

B. It may share info with unintended recipients

200

 How can you make your email easier to read?

  • A. Use long paragraphs
  • B. Use bullet points and clear formatting 
  • C. Write in cursive
  • D. Add jokes

B. Use bullet points and clear formatting

200

Q: How do you politely decline a client request?

  • A. “Nope”
  • B. “We don’t do that”
  • C. “Unfortunately, we’re unable to accommodate that…”
  • D. “Try someone else”
  • C. “Unfortunately, we’re unable to accommodate that…”
300

What is the ideal length for a professional email?

  • A. As long as possible
  • B. Short but clear 
  • C. One sentence
  • D. At least 500 words

B. Short but clear

300

How can you soften negative news in an email?

  • A. Use emojis
  • B. Be vague
  • C. Use empathetic language and offer alternatives
  • D. Avoid the topic
  • C. Use empathetic language and offer alternatives
300

What’s the danger of sending emails without proofreading?

  • A. It saves time
  • B. It shows confidence
  • C. It can damage professionalism 
  • D. It makes the email shorter


  • C. It can damage professionalism 
300

What’s a good way to show appreciation in emails?

  • A. “Thanks, I guess”
  • B. “Whatever works”
  • C. “Thank you for your time” 
  • D. “You owe me one”


  • C. “Thank you for your time” 
300

Q: How do you handle a client who hasn’t responded?

  • A. Send angry emails
  • B. Call them repeatedly
  • C. Send a polite follow-up 
  • D. Block them
  • C. Send a polite follow-up