FCR
This must be sent on all total loss claims.
Federal Odometer Statement
How to transfer a secure claim.
Settlement Guide.
Your payments per hour metric is calculated this way.
Total payments/ Hours worked.
The customer wants to keep their car on an OMT.
Contact the Auto Damage Adjuster for a salvage bid.
This word must be put in before searching for a state page using the knowledge tool...
Salvage
True/False: If payment has been issued, you should still contact the owner for customer contact.
False. It is considered unnecessary to contact the owner for CC when payment has been issued on the claim.
This page tells you if there are any requirements needed by the state for payments and/or total loss processing.
State Notes Page; State Pages
This must be on file prior to issuing a payment for alternate disposal, completing a stop pay and sometimes for a duplicate title too.
Supervisor Documentation.
These documents can be sent to Adverse Carrier
None. See verification chart.
For California, this must be on file to issue payment.
ADD
GAP Permission.
This chart tells you how many days to set an activity out for follow up.
Activity Maintenance Chart.
If this is not included on your UPS return label, you may cause delays with getting your paperwork back.
Claim Number.
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What documents would you send the customer on a KY LHS claim.
Title signing example, UPS return label and ODS.
This must be attempted on every customer contact call. After all, you may never speak with the customer again.
DocuSign completion.
In the event a customer is overpaid on a claim and contacts salvage to return the payment
Payment Job Aid.
All payments must be issued based on...
The title information.
All documents are on file, but the stock number on file has been cancelled.
Contact AD for a stock number update.
You would search this to find Ally and Toyota Handling procedures.
Salvage Specialty Lienholders.
This process should be followed on each total loss claim worked to ensure FCR has been met.
This resource tells you how to handle various file types such as: extended holds, missing options, Toyota Files, etc.
File Handling tab on the Salvage Guide.
These states require a VIN trace be posted each time a payment is issued on a file.
Trick Question! You should refer to state pages for requirements each time you make a payment on a claim.
Once you have confirmed that a police hold cannot be removed from a total loss vehicle you should email the _____ to your ______
Hold Template to Supervisor
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