True or False
what is false, you should never ignore a customer
Offering all customers their receipt is the best closing practice to highlight what?
This Movie franchise features a character named Skywalker
What is Star Wars.
•What impact can distractions or interruptions have on your inventory?
what is an Inaccurate inventory.
Code Adam is a designed for locating a lost?
What is a child
It's okay to give 20% to customer to make them happy, only if they are really upset?
What is false, you are only allowed 10% unless authorized by management.
How many days does a customer
have to return their items
What is 45 days
What is the loudest animal on Earth?
What is the Whale
•NEX Tidewater inventory is conducted in what month?
What is JULY
During an active shooter event the three actions are run, hide, and what?
What is Fight
It’s okay to ignore a customer if
you’re busy with an important task.
Refund without a receipt will be issued as a
what is a gift car
Who was the first president of the
United States
Who was George Washington
•To Track product levels and identify losses is the reason we….
To take Inventory
In the event of a medical emergency associates should immediately contact.
Who is AP or management
Body Language does not matter in customer service
False, it matters, have a fawn is not the same a having a smile.
All eligible customers can sign up for NEXT level Rewards all they need to submit are these 3 things.
What is their Name, telephone number and their email.
What does the Acronym “
SMH” Stand for?
What is Shaking My Head
•Preparing early in advance and having the backroom organized is whose responsibility?
Who is everyone who is taking inventory
During a code ADAM you should gather as much information as possible including age, height, ethnicity, and clothing. As well as station an associate to cover all what?
What are Exits
In responding to a frustrated customer’s question, it’s a good idea to find some kind of immediately solution
True, Customers what resolution, if you can't help them find someone who can.
All NEX Patrons are required to show ID specifically on what 3 things.
What are: Tabaco, Liquor, and uniforms
The third Planet from the SUN
What is Earth
•Your stockroom and sales floor should be well ____________ before taking inventory?
What is organized
If you see something suspicious you should always?
What is Say something