Non-Residential
Non-residential customers can use these types of payment arrangements to prevent disconnection.
What are RPAs?
These are the only people who can potentially change a MISPA or MRPA.
Who are the CASD/MPUC and Leads (trending only)?
Customers can declare this many medical emergencies per household in a rolling 12 month period.
What is 3?
We can never require more than this amount to reconnect service when a customer doesn't have a payment arrangement.
What is the amount on the disconnect notice?
The cutoff for an $18 same-day reconnect for a SONP or SOBA customer.
What is 3:30?
CSRs must seek approval from a Trainer, Lead, or Supervisor for payment arrangements over this.
What is 6 months?
A customer who was SOBA must pay the lower of these 2 amounts.
What are the PACU and the disconnection notice amount?
These are the 4 rights that must be offered to customers who are at risk of disconnection or are already disconnected.
What are medical emergencies, disputes, assistance, and conservation information?
Extension requests and commitments of financial assistance must happen at this time to prevent a loss in service.
What is prior to the disconnection?
CSRs are empowered to escalate reconnects to Supervisors when these circumstances occur.
What are critical or life-threatening medical situations or disconnection due to VP error?
Medium and Large Class deposits for reconnects are calculated by this group.
What is the Credit Group?
A customer who was SONP can set a payment arrangement with the down payment due within this timeframe to restore service.
What is 3 business days?
Declaring this provides the customer with a 2 business day extension, and may extend the disconnection window as a result.
What is an MPUC dispute?
Name 2 things in the list of things to consider when offering arrangements and reconnection terms.
What are: the customer's ability to pay, size of the balance, amount of time the account has been delinquent, historical bill amounts, special circumstances creating financial hardship, why the balance is overdue, and payment history/adherence to past plans or commitments to pay.
These are examples of VP disconnection errors. (Name 2.)
What are orders not printing, Credit not being notified of the reconnection request, not leaving a landlord/tenant notice, or disconnecting the wrong location?
These are the 2 reconnection options for non-residential customers who are SONP and do not have a deposit held on the account.
What are paying a reasonable payment, setting an arrangement for the remainder, and paying half of the deposit or paying a reasonable payment, setting an arrangement for the remainder, and paying the deposit in full.
These are the negotiation starting points for reconnection amounts when a customer cannot pay the minimum disconnection amount.
What are 1/2 of the disconnection notice amount or 1/3 of the open balance?
Customers cannot use this to reconnect if they were not eligible at the time of disconnection.
What is a MEDIC?
Extensions for AMI meters can be granted up to this point.
What is the 8th day of the disconnection window?
Payments made at an unauthorized agency or with an unauthorized method are considered paid as of this time.
What is the date that Versant Power receives the payment?
These are the 2 reconnection options for non-residential customers who are SOBA and do not have a deposit held on the account.
What are paying the full catch-up and full deposit or paying the full catch up and half of the deposit?
Reconnects for confirmed medical emergencies must be done no later than this time.
What is 5 PM the next calendar day?
It is a regulatory requirement to offer this program to customers who are at or nearing a $500 past due balance.
What is AMP?
These are commonly referred to as PVs and are conducted infrequently due to AMI capabilities.
What are premise visits?
DTRKs are resolved with this code when a different customer takes over service.
What is NCMOV?