HR
Billing
TICKETS
General Reminders
Holiday Fun
100

These consist of your auto insurance, drivers license, state license, quizzes, etc. 

What are renewables? 

100

This is checked on the 1st of the month

What is insurance eligibility?

100

This department is now on the zoho ticket portal? 

What is the billing department? 

100

A frequency change, requires which document? 

What is a change order? 


100

This is the most popular Halloween candy in America.
 

What are Reese’s Peanut Butter Cups?

200

These dates Monday November 10th- Friday November 21st refer to what? 

What is open enrollment? 


ACTIVE enrollment: What is it? 

200

This is the timeframe, 48 hours.

What is the documentation timeline? 

200
A ticket must be sent to this department if a patient changes availability or address. 

What is the staffing department? What is a restaff ticket? 

200

These forms are required to be submitted prior to your evaluation. 

What are consent forms? 

Bonus (Each 100 pts): How many forms are required for SOC? How many forms are required for RE? 

200

This is how many pieces of candy the average house give to each trick-or-treater?

What is 2 pieces? 

300

This is a free service that connects you with the best mental health and counseling services to fit your individual needs.

What is EAP (Employee Assistance Program) 

300

This type of service cannot be billed for commercial patients. 

What is telemedicine? 

300

This is NOT reported in KanTime, but should be reported via a ZOHO ticket to the QA department.

What is an incident report? 

300
This common error on the consent and agreement form, requires initials on only 1 part, not both. 

What is financial responsibility? 

300

During Halloween a whopping 35 million pounds of this type of candy is made every year—amounting to about 9 billion pieces.

What is candy corn? 

400

Expiration of your state license, driver’s license, CPR, annual quizzes, and annual competencies will result in what type of hold. 

What is a compliance hold? 

400

EVV: This is a max number of units to be billed in a daily visit. 

What is 4 units? 

400

On new intake emails, the patient was not staffed in the time frame, but within the 2 weeks, and an email says; Client will be non admit due to no staff, this is required to staff the patient at that time. 

What is a ticket to processing? 

(Ticket type: Non admits for no staff-staffed within 2 weeks).

400

If a patient has this specific medical diagnosis, it needs to be made primary regardless of insurance type. 

What is Autism, F84.0?

400

This holiday surpasses Halloween in annual consumer sales.  

What is Christmas? 

500

The period of time 9/21/25 to 9/19/2026 to determine eligibility productivity status. 

What is the lookback period? 

500

These 2 visits cannot be completed on the same date. 

What is a RE and Routine visit? 

500

The caregiver request discharge, this type of documentation is needed. 

What is a discharge notification form? 

No ticket is required for caregiver discharge. 

500

The patient is in this status, visits cannot be moved forward or completed during that timeframe.  

What is on hold? 

500

December 6th is the date for what upcoming event? 


What is the KidsCare Houston Team Holiday party?