CTC
We do this for an order sent to the wrong address by a client/consultant
What is replace but charge shipping
How many things must we verify before making any changes to an account
What is 2?
You can find information about products their packaging and ingredients here.
what is product knowledge directory
What do we do if a new client is receiving the TR10S error when checking out
What is assign to fraud
True or False: if someone calls in to verify a consultant's employement we give them HRs email address
What is False
To make any changes to the attribution on a client's order what two things need to be true
What is the change must be made in the same month the order was placed and we must speak to the client
True or False: An order number counts as a form of account verification
What is False.
Information about the new for new programs can be found here
What is current initiatives?
The new for new March reward will be shipped when
What is May 5th
If we are unable to clear the shipping fee when ordering a replacement what do we need to check for
What is that all fields including name are filled out in the address
We can attach how many orders to a popup even if it is closed as long as the order was placed when the popup was open
What is 2
If a requester is reaching out for a general inquiry how many pieces of verification do we need
What is 1?
True or false: Consultants are unable to view links from articles on the BA help desk
what is true
This is the new BoB welcome gift
What is the glow first priming serum?
The Counter+ Overnight Resurfacing Peel was rebranded to this
What is the reflect effect overnight resurfacing peel?
If someone has a damaged item from a set that is OOS how do we refund
What is apply a prorated product credit to the account?
True or false: if verification information is included in a ticket we do not need to confirm verification
True or false: BAs have access to the consultant help desk
What is False?
what do we have to include in every ticket to counterops?
what is the counterops macro with all fields filled out.
This is the maximum amount of time after placing an order that BoB can be retro applied to it
What is 7 days?
How long do we have from date of purchase to refund or replace an item for odor or texture complaints?
What is 1 year?
Name the five options that we can use to verify an account
What are
The product replacement policy and known issues list can be found here
What is policy and procedures
the last day to opt into the Banff CA Getaway Trip Incentive
What is May 15th
True or false: we can set up and cancel AR orders for clients
What is false?