SMB
This is the best time to find out if the CX has a business, whether it be a home business or have a store base.
What is at the beginning of the sale?
No contracts, No Commitments.
What is prepaid?
What is EPP on Mastercard?
A customer comes in with a broken device. this is the very first think we ask if they have.
What is Device Protection?
The 5 levels of speed for Xfinity.
What is 100Mbps, 250Mbps, 500Mbps, 1G and 2G?
This business with 1-9 employees is one of the categories we can use to help the customer save money.
What is SOHO?
Customers can do this seamlessly if they want to move from prepaid to postpaid.
What is port out to Rogers or Fido?
What is Roam Like Home?
These guys are the worst repair company?
What is MobileSnap?
A CX informed you that they love to game and so does there roommate, that is what they are on this plan for internet.
What is 1G?
This is one mandatory piece of information we need to set up a SMB.
What is GST Number?
This can be set up through their online account or right at activation to make sure they never forget about their renewal dates.
What is autopay or auto top up?
What is Insurance?
68%
What is our DP target?
This is the first plan to offer if a customer needs the sports channels.
What is Premium?
High-speed internet, wherever your business needs it for $80.
Includes: 600GB high-speed data
Download (Up to): Download speeds up to 250 Mbps, then up to 10 Mbps after exceeding 600 GB.
Upload (Up to): Upload speeds up to 10 Mbps, then up to 2 Mbps after exceeding 600 GB
Video Streaming: Video Streaming: Download speeds up to 3mbps (up to 720p HD)
What is 5G Business Internet Pro?
When a customer comes in with no ID and but carrying a phone they want to activate, we offer this service to them.
What is Chatr Prepaid?
A customer has paid their Shaw bill from the Rogers Mastercard, they receive this as cash back.
What is 3%?
This is a huge benefit to using our insurance over Apple Care with an iPhone.
What is replacement of lost or stolen?
Newly added to the options for the TV, this choice will help customers who love Netflix and not much else.
What is Xfinity App TV?
The customer needs to qualify for the best Business Advantage pricing?
What is 5G Internet?
There are many people utilizing prepaid, but these two types of people are more commonly using prepaid plans.
What is Newcomers, students, kids, seniors.
$0
We should be offering Device protection this amount of times.
What is 3?
$25